Update to 4.6.15

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to update WPML to version 4.6.15, but the update is not proceeding as expected.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Check if the issue is related to an incorrect site key by following the steps in this guide: http://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production. Verify that the correct key is being used for the production site.
2. If the issue persists, manually download WPML from http://wpml.org/account/downloads/, ensuring you are downloading the latest (non-beta) version from the WPML Multilingual CMS changelog page at http://wpml.org/download/wpml-multilingual-cms/?section=changelog.
3. Remove the current WPML version from your site and manually install the downloaded version. This process will not affect your existing translations.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 6 replies, has 0 voices.

Last updated by Bruno Kos 3 months, 3 weeks ago.

Assisted by: Bruno Kos.

Author	Posts
December 16, 2024 at 1:38 pm #16517594
Zoltan	Background of the issue: I am trying to update WPML to version 4.6.15 on all of my sites, but it will not update. Here is a video showing the issue: hidden link Symptoms: The update to WPML version 4.6.15 is not proceeding as expected. Questions: Why is WPML not updating to version 4.6.15? What steps can I take to resolve the update issue?
December 16, 2024 at 2:36 pm #16517774
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Thank you for contacting WPML support! I tried this on my localhost but the issue does not occur. That being said, can you please try the following: 1. Follow the steps in this guide to check if the issue is related to a possibly incorrect site key: http://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production. Verify that the correct key is being used for the production site. 2. If the issue persists, go to http://wpml.org/account/downloads/, click to download WPML manually, and ensure you are downloading the latest (non-beta) version from the WPML Multilingual CMS changelog page at http://wpml.org/download/wpml-multilingual-cms/?section=changelog. 3. Remove the current WPML version from your site and manually install the downloaded version. This process will not affect your existing translations. Let me know if these steps resolve the issue. Regards, Bruno Kos
December 16, 2024 at 2:46 pm #16517855
Amit Supporter	Hi Zoltan, Did you try going to Plugins > Add New > Commercial Tab and updating from there? If this did not help, can you please share exactly with us what message you are seeing? If you have any screens showing the issue, please add them so we can try to help. Thank you!
December 16, 2024 at 2:50 pm #16517875
Zoltan	Hi Amit, I did go to Plugins > Add New > Commercial Tab and tried updating from there. As You can see in the video, I do not see any message, exept "operation complete". Please take a look at this video: hidden link
December 17, 2024 at 8:49 am #16520340
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Can you try what I suggested on https://wpml.org/forums/topic/update-to-4-6-15/#post-16517774? If that hasn't worked, can you try this: 1. Edit wp-config.php and insert the following lines (just before /* That's all, stop editing! Happy publishing. */ part) define( 'WP_DEBUG', true); define( 'WP_DEBUG_LOG', true); define( 'WP_DEBUG_DISPLAY', false); 2. Reproduce the issue - try updating WPML. 3. Locate the debug log in: /wp-content/debug.log
December 17, 2024 at 8:58 am #16520411
Zoltan	I manualy installed the new version on the websites, I could update them this way. It was time consuming, but worked. 🙂
December 17, 2024 at 3:07 pm #16522430
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	If the issue occurs after the next update of either WPML or any of its addons, let us know so we could debug in more detail. Regards!