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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has automatic translation enabled and noticed that some content was partially translated. They are concerned about whether the whole site was translated properly and are unsure if they can rerun the translator without incurring additional charges, as they have already used a significant amount of credits.

Solution:
If you're experiencing partial translations on your site, we recommend the following steps:
1. Edit the post in the default language.
2. Add "V2" to the title and update the post.
3. Remove the "V2" and update the post again.
4. Update the translation using the WPML translation editor.
Before performing these steps, ensure you go to WPML -> Settings and select the "Translate what you choose" mode.

Additionally, to translate forms, please follow the steps in this guide: Gravity Forms Multilingual.

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, do not hesitate to open a new support ticket. You can do so by visiting the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 4 months ago.

Assisted by: Osama Mersal.

Author Posts
March 25, 2024 at 5:31 pm #15448561

priorityM

We also have the automatic translation enabled (Pay as you go), but it looks like some things were partially translated: hidden link

How would we know if the whole site was translated properly? Can we rerun the translator? If so, will we be charged for rerunning? We already used 500k plus credits to translate the entire site and don't want to get charged twice for the same thing.

March 25, 2024 at 5:34 pm #15448564

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please share screenshots of the untranslated strings on the event page.

Best regards,
Osama

March 25, 2024 at 7:49 pm #15448793

priorityM

Here are some examples:

- hidden link
- hidden link
- hidden link
- hidden link

screencapture-bettertogetherus-org-es-events-jacksonville-fl-job-fair-2024-nationwide-days-of-second-chances-2-2024-03-25-15_49_08 (1).png
March 26, 2024 at 11:46 am #15450939

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

1) For these posts:

1- hidden link

2- hidden link

Please try the following steps:

1- Edit the post in the default language
2- Add "V2" to the title and update the post
3- Delete the "V2" and update the post
4- Update the translation using the WPML translation editor

Before applying the above steps, please go to WPML-> Settings and select "Translate what you choose" mode.

2) In order to translate the forms, please check this guide and follow its steps. (https://wpml.org/documentation/related-projects/gravity-forms-multilingual/)

Best regards,
Osama