Hi, we have a WooCommerce site, gemavita.si and we're using Bricks Builder. We have different domains for different languages. Default is slovenian on gemavita.si, english is on gemavita.com... Until yesterday, it was all working fine. Yesterday we experienced a weird redirect. If we want to edit a page in a default language and we click on Pages > Edit with Bricks, it redirects us to gemavita.com/wp-login.php. So it logs us out, and we can't edit the homepage right now or any other page in slovenian.
Please see my screencast video: hidden link
To properly investigate this matter, I would like to review the issue directly on your website. For this purpose, I kindly request temporary access to the WordPress admin panel (WP-Admin) as well as FTP access. Preferably, this would be to a test or staging environment where the issue has been replicated, if such an environment is available.
You will find the required credential fields below the comment section. Please rest assured that any information submitted there will remain strictly private and accessible only to you and our support team.
Additionally, it may be necessary to replicate your website locally in order to perform a deeper analysis in a controlled environment. To do so, we would temporarily install a plugin such as Duplicator to generate a full copy of the site and its content. Once the investigation is complete, the local copy will be removed.
Kindly confirm whether this approach is acceptable, and we will proceed accordingly.
Thank you very much for your cooperation.
Important:
Before granting access, we strongly recommend creating a full backup of your website files and database to ensure everything is safely preserved.
Thank you for providing the access credentials. I can confirm that I was able to successfully access the WordPress admin panel.
I will now proceed with the investigation and work actively to identify the root cause of the issue. I will keep you informed and share an update as soon as I have any findings.
We would like to provide you with an update regarding our investigation. So far, we have identified a compatibility issue involving the Bricks plugin. Our team is currently coordinating internally to determine the appropriate solution and ensure the issue is properly addressed.
We will keep you informed and share the steps required to implement the fix as soon as they become available.
Could you please adjust the Bricks configuration so that the default language is set to Slovenian, matching the primary language of your website, and then confirm whether this resolves the issue?
You can update this setting by navigating to: Bricks → Settings → Builder, and selecting Slovenian as the language.
Once the change has been applied, kindly let us know whether the behavior has improved so we can continue the investigation if necessary.
Thank you. This was exactly the case. When I changed Bricks builder to Slovenian, it works as expected. Is this something on WPML side or should I send a message to the Bricks builder developers?
Thank you for the confirmation. We are very glad to hear that the issue has been resolved after adjusting the Bricks Builder language setting.
At the moment, we are continuing to investigate the behavior to determine whether any adjustment will be required on our side or if it will be necessary to coordinate with the Bricks development team to ensure full compatibility. Our goal is to identify a long-term solution so that this type of configuration does not cause issues in the future.
We will keep you informed if any additional steps or updates are required.
