Background of the issue:
I try now the 4th time (day!) to disable the multi currency option (and i know where it is - please see the images). After 24 hours its automatically resetting itself in a way and enabling and discarding all my changes - i deleted the other currencies - they are restored - i disabled the whole button and its after 24 again active.
WHAT THE FUCK! We really need help with that.
Symptoms:
After 24 hours its automatically resetting itself in a way and enabling and discarding all my changes - i deleted the other currencies - they are restored - i disabled the whole button and its after 24 again active.
Questions:
What is leading that the plugin is after 24 hours kind of just completeley undoing our changes? (deleting of currencies and disabling the option))
We cant migrate, we have such a large setup with all the plugins and ftp files that no migration tool ever could do it.. and we tried some.
That means, we need you to look and test, if you could find anything on our production shop server.
We have made backups and are clear that something could break and happen, but its the only solution to find help for us. So please be careful as much as you can with checking the issue.
Can you please give the form, where we can add the admin data and you could have a look into our page?
The core problem with the stupid multicurrency activated again and again is that, it does not work at all and that means, that i checked our page / shop from firefox German WPML and the currency is in 732,86Kč - I even dont know the Currency.
THATS CRITICAL!!!! AND WE NEED TO HAVE A CLEAR SOLUTION.
The Plugin does not allow to go to default value (unchecked) or is setting it enabled again and again.. and activated it even does not understand from which country I am .. its absolutley not working.
The only reason why we dont use it, is that we use the product translation..
Pleaye see the image .. maybe you can test it on a firefox browser yourself.
1) Thanks for your update. I checked two sections in the German language. The first one is not working correctly, and the second one shows the USD currency. (Kindly check the attached screenshots)
2) I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Please let me know if you use a CDN for this site.
Also, please keep an eye out for the currency and let me know if it gets activated again.
I cleared the WPML cache from WPML-> Support-> Troubleshooting, cleared the site's cache, and deleted the currencies one by one before disabling the multi-currency option.
I now disabled this again. Is this OK: Or should I just leave the system then as it is?
The issue is really that its not good to see these other currencies as clients..
So I disabled the fields.. but by enabling you see, that all the currencires just got replaced again.. you deleted them right? so something kind of restores everything.
