WPML custom language not connecting with smartling languages

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Tagged: ATE

This topic contains 3 replies, has 3 voices.

Last updated by Ahmed Mamdouh 10 months ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
June 26, 2024 at 1:41 pm #15834323
simpleT	Background of the issue: We have a site that has custom languages, for example, our main language is /au (Australian English) and it does not connect to Smartling (English / EN-US). The problem is that WPML wants to send the language code to Smartling, which we use to define our URLs. This is creating a lot of problems for us since we can’t change our language codes. Symptoms: WPML custom language not connecting with Smartling languages. Questions: Can we make it so when we send our custom /au/ language we interpret it as /en-us/ and when we receive German instead of getting it as DE-DE to receive it as DE? Is this something we can add on our end or you guys can add?
June 26, 2024 at 2:09 pm #15834792
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I have escalated this and our 2nd Tier Support will look into this for you as quickly as possible.
June 26, 2024 at 4:20 pm #15835860
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket. In order to do the needed mapping for you, I need you to provide me with 2 things to: 1- Project ID: Go to WPML -> Support -> Troubleshooting and press "Ctrl + f" and type "icl_translation_projects" and send me a screenshot. 2- A screenshot from the languages page: Go to WPML -> Languages -> Edit Languages and send me a screenshot of this whole page to see the codes configured in the website and make the right mapping for your project. Best regards, Ahmed Mamdouh.
June 27, 2024 at 8:28 am #15841764
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, Kindly be informed that the mapping from "au" to "en-us" and from "de" to "de-de" has been done successfully. As long as you use the same Authentication key the mapping will be applied, no further action is needed as it's getting the same Project ID on our system. Please let me know if you have any other questions or requests. Happy to help 🙂 Ahmed Mamdouh.
June 27, 2024 at 10:55 am #15843220
simpleT	awesome, that works for us since we should have the same project ID on both production and dev. Thanks again guys! Have a great rest of your week.