A few issues we're facing at WPML

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 5 replies, has 0 voices.

Last updated by Andreas W. 1 week, 5 days ago.

Assisted by: Andreas W..

Author	Posts
April 25, 2025 at 4:07 pm #16969387
pangH	Background of the issue: I'm using WPML's Classic Translation Editor on my site hidden link. I'm trying to manage translations effectively, but I'm encountering some issues. Symptoms: When I remove media images from a post, the old images still appear on the translation page. Additionally, saving a translation job results in a critical error, possibly due to too long data. Questions: How can I ensure that removed media images do not appear on the translation page? What steps can I take to resolve the critical error when saving a translation job?
April 25, 2025 at 6:02 pm #16969624
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, To completely remove the media you also need to go to your Media Library, then switch the language inside the top admin bar to any second language, and remove the entries for each language. Please give this a try and let me know if you run into further issues. Best regards Andreas
May 7, 2025 at 2:20 am #17004063
pangH	Hi Supoport, Because we may want to keep the file in media as a backup, but I don't want to show it on the translation page. Is this work or not? Best, Alvin
May 7, 2025 at 3:09 am #17004098
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	If you make any change to the original content you usually would update the translation using the WPML Translation Editor and after that, you should have the same layout and design in both languages. If you use the WordPress Editor for creating the translations, then you would need to manually remove the image from the translated content using the WordPress Editor.
May 7, 2025 at 6:59 am #17004549
pangH	Hi Support, Please refer to my attached images, you can see we only having first image in here, but it still saved before images in translation. Please check and suggest. Best, Alvin
May 7, 2025 at 3:12 pm #17007457
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	This persists if you complete the translation again to 100%? If so, I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further. You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up your website and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields. The private reply form looks like this: hidden link Click "I still need assistance" the next time you reply. Video: hidden link Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.