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[Assigned] Advanced Translation Editor not working properly

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This topic contains 6 replies, has 0 voices.

Last updated by adrianK-24 1 day, 7 hours ago.

Assisted by: Bobby.

Author Posts
March 31, 2026 at 2:31 pm #17940397

adrianK-24

Hello WPML Support Team,

I am experiencing an issue with the Advanced Translation Editor (ATE) on my WordPress site — it is not opening when clicked.

Issue details:
- When I click the pencil icon to translate a page, the "Edit with ATE" button appears correctly.
- However, when I click the "Edit with ATE" button, nothing happens — the editor does NOT open.
- The only change is that a "#" symbol gets added at the end of the URL in the browser.
- No error message is shown, the page just stays the same.

Environment:
- WPML Version: 4.9.2
- WordPress Version: 6.9.4
- Browser: Firefox 149.0

What I have already tried:
- Cleared the website cache — issue still persists.

Please help me fix this issue so the Advanced Translation Editor opens properly.
Please refer my video: hidden link
April 2, 2026 at 6:26 am #17944857

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the loom video!

Please go to WPML->Support->ATE Error logs and share with me the top 3 errors logged.

Did you recently migrate the site ? (staging to live, or vice versa)
April 6, 2026 at 1:16 pm #17951417

adrianK-24

Hi,

Thank you for your message.

Here are the screenshots of top 3 errors from ATE Error Logs.

Yes, the site has been migrated multiple times between staging and live environments.

Please let me know if this could be causing the issue and what steps we should take next.

Thanks!

Screenshot 2026-04-06 at 09-13-00 Advanced Translation Editor Error Logs ‹ Musée Imaginarium — WordPress.png
Screenshot 2026-04-06 at 09-13-50 Advanced Translation Editor Error Logs ‹ Musée Imaginarium — WordPress.png
Screenshot 2026-04-06 at 09-14-12 Advanced Translation Editor Error Logs ‹ Musée Imaginarium — WordPress.png
April 7, 2026 at 6:53 pm #17955085

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for sharing!

Let's start by increasing the WP MEMORY LIMIT

Please add the following to your wp-config.php:

define('WP_MEMORY_LIMIT', '256M');
define('WP_MAX_MEMORY_LIMIT', '256M');

Once done go to WPML->Support->Troubleshooting and clear the WPML Cache then test again and let me know your results, please.

Also, while in the troubleshooting at the very top of the page share with me the AMS ID.

NOTE: I did locate duplicate records on our ledger for the website URL which I have now fixed as well.

April 13, 2026 at 1:56 pm #17966404

adrianK-24

Hi,

Thank you for your response.

I followed your instructions and updated the WP memory limit in the `wp-config.php`, and also cleared the WPML cache from Troubleshooting.

However, the issue is still not resolved.

Also, here is the AMS ID: ecea9a27-77d8-4a12-8c8e-5b87259083c9#WNIU3sM0d95kg5bMOOe69gtt

Thanks!
April 13, 2026 at 1:58 pm #17966415

adrianK-24

Duplicate — please disregard.
April 13, 2026 at 6:19 pm #17966825

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you, please try again and let me know your results now.

If it persists, I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby