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This topic contains 2 replies, has 1 voice.

Last updated by Christopher Amirian 7 months ago.

Author Posts
June 2, 2025 at 7:16 am #17096428

daniaM

Background of the issue:
I am trying to translate my website, hidden link, into two languages: Arabic and Russian using WPML.

Symptoms:
The Arabic page shows a white screen.

Questions:
Will my credits be refunded if I delete my website because some unused pages and templates are translated?

June 2, 2025 at 7:40 am #17096594

daniaM

I am trying to translate my website, hidden link, into two languages: Arabic and Russian using WPML. The Arabic page shows a white screen.Will my credits be refunded if I delete my website because some unused pages and templates are translated?

Arabicc.png
June 2, 2025 at 9:04 am #17097035

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Welcome to WPML support. I will answer this ticket before it is assigned to one of my colleagues.

The white screen on your Arabic page could be caused by a PHP error or memory issue. Here are some steps to diagnose and fix it:

Enable WordPress Debugging:

In your wp-config.php, enable debugging to reveal the actual error:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Then visit the Arabic page again and check the /wp-content/debug.log file.

Check Memory Limit:

The minimum requirement is 128M but I suggest that you increase it to 512M: https://wpml.org/home/minimum-requirements/

You can add this by adding the code below to "wp-config.php" file of your WordPress installation root folder:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '512M');
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

Translation credits are not refunded once consumed — even if the translations were applied to pages or templates you later delete for more information:

https://wpml.org/purchase/refunds/

Thanks.

The topic ‘[Closed] Arabic translation not working’ is closed to new replies.