Bug with Filters sidebar on translated language

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 6 replies, has 0 voices.

Last updated by Kor 2 months ago.

Assisted by: Kor.

Author	Posts
May 17, 2025 at 9:31 am #17044072
umatterI	Background of the issue: I am experiencing an issue with the Filters sidebar on the translated language of my WordPress site using WPML. I have provided a video to demonstrate what I'm trying to do: hidden link. The site I need help with is hidden link. Symptoms: The Filters sidebar is not functioning correctly on the translated language version of my site. Questions: How do i fix it?
May 20, 2025 at 9:35 am #17051724
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
May 20, 2025 at 5:22 pm #17054003
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked your sidebar here on your translated language hidden link and I can see the sidebar showing up fine compared with your screen recording. Did you sort it out yourself?
May 21, 2025 at 7:46 am #17055399
umatterI	i did not change anything. Strange lol
May 21, 2025 at 7:49 am #17055435
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Alright then, if the issue comes back, please let me know and I will recheck.
May 26, 2025 at 6:16 pm #17074700
umatterI	More issues: Angela Lagana brand does not display on the filters list. Candles and Room Sprays do not index the accurate number of products. Take a look at the english language and then the greek and compare. Could you assist? URL: hidden link Thanks
May 27, 2025 at 2:51 pm #17079331
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I was able to see the missing products by applying the Greek language filter. Please try editing and resaving the product in Greek—once done, it should appear in the filter results as shown in this screen recording: hidden link

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