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This topic contains 11 replies, has 1 voice.

Last updated by Marcel 5 days, 4 hours ago.

Assisted by: Marcel.

Author Posts
March 3, 2026 at 3:25 pm #17869151

celyphosC

in the morning i was talking with someone from support that told me that when i change something in english version hidden link
it will change automatically in greek hidden link

however i changed images in english
hidden link
and they did not update in greek version
hidden link
why?

March 3, 2026 at 3:41 pm #17869262

celyphosC

please reply

March 5, 2026 at 3:38 pm #17875529

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+01:00)

Hi,

if it changes automatically is depending the exact settings (like automatic translation).

I would eventually also need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

✙ Please add the Links to the […] Edit Screen, the Page/Post where you insert the […] and the corresponding Front End Page/Screen

Best Regards,
Marcel

March 10, 2026 at 12:53 pm #17885511

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+01:00)

Hi,

You accidentally published your credentials publicly. I have censored them for privacy and security reasons.

Please submit them again using the activated input field, as you need to accept the disclaimer and a backup before we are able to access the information (GDPR reasons). This also ensures that the provided credentials are automatically deleted once the ticket has been resolved.

Thank you for your understanding.

Best regards,
Marcel

March 11, 2026 at 12:37 pm #17888593

celyphosC

any news?

March 11, 2026 at 2:25 pm #17889220

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+01:00)

Hi,

it seems your staging is not reachable: 502 Bad Gateway. Could you please check this?

Best Regards,
Marcel

March 12, 2026 at 11:20 am #17891978

celyphosC

please reply asap it has taken ages

March 12, 2026 at 2:51 pm #17892701

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+01:00)

Hi,

I made a small update to the content in the default language to force a refresh, and it looks like the changes have been applied successfully. Could you please check on your side to confirm that everything is now updated?

hidden link

Best regards,
Marcel

March 18, 2026 at 11:39 am #17907859

celyphosC

still not resolved
i added the showrreel hidden link see here hidden link
and it does nor display in the greek version hidden link

March 19, 2026 at 2:13 pm #17911381

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+01:00)

Hi,

the issue here was that the translation needs to be completed first.

Attached is a screenshot showing the state of your translation, which indicates that an update to the Greek version is still pending. Once the editor is saved with the translation at 100% and the icon changes to the pencil symbol, it works as expected on hidden link.

Best regards,
Marcel

Screenshot 2026-03-19 at 15.10.34.png
March 19, 2026 at 3:56 pm #17911839

celyphosC

it is like that

Screenshot 2026-03-19 at 5.56.06 PM.png
March 19, 2026 at 4:27 pm #17911945

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+01:00)

That is a different page. We were discussing the home page, so please don’t mix different questions.
This way we can ensure we are talking about the same thing.

Make sure all pages are completed to 100% so that the pencil icon appears. 🙂

Best regards,
Marcel