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[Waiting for user feedback] Credits charged way too much

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Last updated by Shekhar Bhandari 1 day, 1 hour ago.

Assisted by: Shekhar Bhandari.

Author Posts
August 14, 2025 at 7:34 am #17319955

marinB-4

Background of the issue:
I am trying to translate my webshop from Slovene to three other languages using WPML. I have set everything up, and it works, but I am experiencing an issue with the number of credits being charged. The issue can be seen on this page: hidden link. An example product that took 15746 credits on DeepL is here: hidden link.

Symptoms:
I am being charged an excessive amount of credits, over 4,000,000 for 1.7 languages. Single posts are taking up to 15,000 credits each. Texts in product variations, which are in English and the same across variations, are being charged multiple times. This results in being charged for translations from English to English, and the word count calculation seems incorrect.

Questions:
Why am I being charged multiple times for the same text in product variations?
Why am I being charged for translations from English to English?
How is the word count for translations being calculated?