Some strings might need a specific procedure in order to be found and translated. Also, there might be duplicate strings and we need to find and translate the correct ones.
Also, the proper way to translate strings depends a lot on how they have been implemented inside the theme/plugin.
Please try both methods and see if any of them resolves the issue.
Method 1:
Go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go to the front end to a page where you have that string showing up and then go back to WPML > String Translation and search for that string and see if it now shows up.
Method 2: If you can't find them inside the WPML > String Translation, they might be added as admin text strings.
I would like to request temporary access (wp-admin and FTP) to your site so I can better examine the issue. The needed fields are below the comment area. When you log in to leave your next reply, the information you enter is private, meaning only you and I can see and access it.
Our Debugging Procedures
I will check various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. In the event that we do need to debug the site further, I will duplicate it and work in a separate, local development environment to avoid affecting the live site.
- Please back up the site files and database before providing us access.
If you do not see the wp-admin/FTP fields, your post and website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link
I will be waiting for your response.
PS: Please note that I won't be working over the weekend, but I will be able to get back to you at the beginning of next week.
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