Media library not loading images when WPML active

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Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 1 year, 9 months ago.

Assisted by: Andrey.

Author	Posts
November 24, 2023 at 4:39 pm #14919789
christopherR-26	Hello, I accidentally created the topic in the German forum but can't delete it.. we are using woodmart and wpml. We used autotranslation and so far everything is working well. We found out, that if WPML is activated, our media library is not loading. It loads the first 80 pictures and it works to click the "load more" button once. If you click it a second time the loading icon is spinning forever without any reaction. We also recognized, that if wpml is activated the media library shows ~780 images. Once it's disabled it shows ~1360 images. We currently dont know how to use wpml and our media library at once. We created 2 debug logs in case it helpts you. Thats what we tried before: Turn off all plugins - Works Turn on only WPML - Doesnt work - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML tables collation - Set language information - Fix terms count - Fix post type assignment for translations
November 25, 2023 at 12:13 pm #14922321
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. I am glad to inform you that Andreas has already taken up your ticket and is assisting you. You can find the details of your ticket at https://wpml.org/de/forums/topic/media-library-not-loading-when-wpml-activated/. Andreas is a highly experienced support team member and will provide you with the best possible solution to your query. He may ask you for additional details or information to help him better understand your concern. Please provide him with all the necessary information to help expedite the resolution process. If you have any further questions or concerns, please do not hesitate to reply to the ticket or let us know. We're always here to help you.