This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is having trouble registering their WPML plugin with a new site key after migrating their website from a staging environment to the live domain.
Solution:
1. We asked the client to clarify what 'it is not working' means, including any error messages received when attempting to register.
2. We advised the client to ensure that the site key was created for the exact URL
https://caritasprovitaegradu.ch/
without any prefixes like 'www'.
3. We suggested verifying that the site migration was completed successfully, recommending the use of a migration plugin like Duplicator if necessary.
If this solution does not seem relevant or if the problem persists, please open a new support ticket with us.
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This topic contains 1 reply, has 2 voices.
Last updated by 1 year, 8 months ago.
Assisted by: Mihai Apetrei.
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I developped a site on my staging environment at hidden link and under my licence. In parallel, my client bought a licence for the company (his account is under: it@chace.ch ) The client created a site key (using his it@chace.ch account) for caritasprovitaegradu.ch When did the migration yesterday, I went to plugin->add plugin-> commercial -> unregister Then clicked on register this site, and added my new client key. But it is not working. When I click on register now, neither my client key, nor the key I had on staging site are working. Unsure what to do now.  |
 WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
