My footer dosnt change to other languages

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has translated their header and footer using WPML, but the footer is only displaying in English across different language versions of the site.
Solution:
We found that the footer needs to be manually selected in the "Page Settings" section for each translated page. To resolve this issue, edit each translated page and ensure that the translated footer is selected. This adjustment was made on the homepage as an example.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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Tagged: Exception

This topic contains 2 replies, has 1 voice.

Last updated by martinM-118 1 year, 2 months ago.

Assisted by: Osama Mersal.

Author	Posts
January 24, 2025 at 6:13 pm #16632348
martinM-118	Background of the issue: I have translated my header and footer to other languages using WPML. I am trying to ensure that my footer displays correctly in all languages on my website hidden link. Symptoms: My footer is only showing in English, even though everything else on my website is correctly changing to other languages. Questions: Why is my footer not changing to other languages? How can I ensure my footer displays correctly in all languages?
January 24, 2025 at 6:34 pm #16632402
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Before this ticket gets assigned to one of my colleagues, I will try to help. Can you please check and ensure all the server/local/CDN caching is cleared? Maybe you are seeing the cached result instead of the correct translation result. Please let us know how that goes. Mihai
January 24, 2025 at 8:44 pm #16632613
martinM-118	I cleared all caches, but still same problem, I am using licensed cache purge
January 27, 2025 at 9:54 am #16636759
Osama Mersal	Hi, I'm Osama from WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
January 31, 2025 at 9:31 pm #16657253
Osama Mersal	Hi, Thanks for the access details. Could you please let me know which footer is the default footer? Best regards, Osama
January 31, 2025 at 9:52 pm #16657283
martinM-118	I can not see which one it is, since they have the same name. But i Uploaded the picture of the main footer and the language Danish, which it sgould be main footer thank you
February 2, 2025 at 1:25 pm #16659983
Osama Mersal	Hi, I checked the pages and found that the footer is selected in the "Page Settings" section. (Kindly check the attached screenshot) In order to add the translated footer to the translated pages, you need to edit the translated page and select the translated header. I did that on the on the home page. Please check if the footer works there correctly. (hidden link) Best regards, Osama
February 2, 2025 at 9:29 pm #16660618
martinM-118	Thank you very much it looks perfekt now, as it should 🙂