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[Resolved] My ticket just randomly got closed can you re open it

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This topic contains 2 replies, has 1 voice.

Last updated by Mihai Apetrei 1 week, 2 days ago.

Assisted by: Mihai Apetrei.

Author Posts
November 24, 2025 at 11:05 am #17604241

Rene

Background of the issue:
My ticket just randomly got closed can you re open it

Symptoms:
My ticket just randomly got closed can you re open it

Questions:
My ticket just randomly got closed can you re open it
November 24, 2025 at 11:13 am #17604380

Rene

Hello,

My ticket got deleted and my problem is still not resolved!

November 24, 2025 at 7:23 pm #17606078

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Unfortunately, I don't find any request except for two older chat sessions that you had this year and this very recent ticket that was just marked as resolved:
https://wpml.org/forums/topic/yith-woocommerce-product-add-ons-extra-options-not-showing-in-translated-version-of-the-website/

Maybe you opened a request from a different account? The fastest way to get help would be to open a new request from here (https://wpml.org/forums/forum/english-support/) and ask the AI agent to connect you with human support.

Kind regards,
Mihai Apetrei