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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to know how to restart automatic translations in WPML after adding new translation credits.
Solution:
1. Navigate to WPML -> Settings.
2. Change the translation method to

'Translate what you choose'

and save the changes.
3. Switch the translation method back to

'Translate everything'

and save again. Upon saving, a window will appear asking what to do with the existing content. Here, you can start the automatic translation for it.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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This topic contains 8 replies, has 2 voices.

Last updated by Mateus Getulio 3 months, 2 weeks ago.

Assisted by: Mateus Getulio.

Author Posts
August 12, 2024 at 8:57 pm #16063897

bonnieK-2

Background of the issue:
I did not realize, that a couple of weeks ago I ran out of translation credits. I just now added credits that I had in reserve.

Symptoms:
I need to know what button to push to translate all the last weeks additions and start automatically translating again.

Questions:
What button do I push to translate all the last weeks additions and start automatically translating again?

August 13, 2024 at 10:59 am #16065786

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for contacting our support.

Can you please try to go to WPML -> Translation Management and change the translation method to 'Translate what you choose' and save it?

Then in the same section, switch it back to 'Translate everything' and save it, you'll see a window asking you what to do with the existing content, you can start the automatic translation for it.

Thank you, please give it a try and tell me the results.

Mateus

August 13, 2024 at 4:19 pm #16067468

bonnieK-2

Hola Mateus,
Thank you for helping me. Soooo...please see the attached screenshots of my Translation Management main page. I do not see an option that says "translate what you choose" is this option under "How do you want to translate" and you are telling me to select "Translate Myself"?
Sorry to be so seemingly dense, but I don't want to go poking around, and cause more issues with the program...
Thank you
Bonnie

August 13, 2024 at 4:20 pm #16067526

bonnieK-2

oops forgot those screenshots

Screenshot (332).png
Screenshot (331).png
August 13, 2024 at 5:33 pm #16067646

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello Bonnie,

Sorry for the confusion, you'll find those options in WPML -> Settings, rather.

Can you please give it a check?

Thank you and I apologize.
Mateus

translation mode.png
translation mode2.png
August 13, 2024 at 8:06 pm #16067963

bonnieK-2

Hello again,
I purged the cache on my site and now the translation management looks like this with no option selected. what to do?

Screenshot (335).png
August 13, 2024 at 8:07 pm #16067979

bonnieK-2

oops I just saw your above message.

August 13, 2024 at 8:20 pm #16068016

bonnieK-2

Okay that worked turning the automatic translation off and on. Thank you!

August 13, 2024 at 8:26 pm #16068026

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi Bonnie,

Glad that we were able to resolve this =)

I hope we are good to close here.

Feel free to contact us any time if you need assistance with our products.

Kind regards,

Mateus