We have a slowly problem with our website, we have stopped all plugins and we activated plugins one by one. It works fine until we activated (WPML string translation, WooCommerce Multilingual & Multicurrency, and woo commerce), our website become slow and does not work properly.
dashboard information (WordPress 6.3.1 , Porto Theme 6.10.0 ,PHP 8.1.2 , all WPML plugins in last version ).
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I've checked your Website and the issue persists even after I've deactivated all WPML plugins. Please proceed with the investigation as explained here: https://wpml.org/faq/how-to-debug-performance-problems/, and let us know about your results.
My account on patebin
User : asous
Password; qweasdzxc123
Kindly find the URL debug report
For Plugin page dashboard WordPress URL: https://pastebin.com/rjsh2tX7
We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
Regrettably, I was unable to generate a snapshot, as shown here using Duplicator Pro: hidden link. To address this issue, I would like to escalate it directly to our 2nd Tier Support. For this purpose, I will need FTP access. Could you kindly provide the FTP access details in your next private reply? Thank you.
