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Supporter timezone: Europe/Zagreb (GMT+02:00)

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This topic contains 6 replies, has 0 voices.

Last updated by pavelZ-3 1 day, 12 hours ago.

Assisted by: Bruno Kos.

Author Posts
March 25, 2025 at 9:57 am #16855945

pavelZ-3

Hello, now a slightly different problem, still related to Kadence and Woocommerce Subscriptions.
Some emails are not fully translated.

I have two languages on my site: Estonian and English. Estonian is set as default language. The lines in the emails are all translated.
But this is what I get if I subscribe in Estonian and try to renew it.
Email header (i.e. subject): “Your Luxador renewal order receipt from märts 24, 2025”

And in the e-mail itself, the English text at the beginning: “Your subscription renewal order has been received and is now being processed. Your order details are shown below for your reference:”

All other content is translated into Estonian correctly, except for “Credit card / debit card” in the payment method and the word “every” in the payment period.

Translated with DeepL.com (free version)

March 25, 2025 at 10:01 am #16856189

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Can you try reproducing this issue with at least 1-2 such strings?

I prepared a sandbox here:
hidden link

I think I installed everything we need, also created and translated the product and installed Email Log so we can collect emails.

March 26, 2025 at 8:13 am #16860900

pavelZ-3

Good afternoon, the sandbox you provided does not have Woocommerce Subscriptions in it.
I can provide access to our sandbox if needed.

March 26, 2025 at 10:13 am #16861506

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I installed the latest version of WooCommerce Subscriptions, let me know if something else is needed.

March 26, 2025 at 11:19 am #16862180

pavelZ-3

I imported the translations and settings, created a subscription order from the Estonian version of the site. You can see in the mail log what I was talking about.
But I didn't connect payment methods, I left the default ones. I enabled “Pay on delivery”.

Subscription renewal rescheduled - will happen in an hour

March 26, 2025 at 1:49 pm #16863174

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I see that most of these are not translated.

I translated e.g. hidden link

This one also:
hidden link

this one:
hidden link.

requires the change of the language and then the translation.

But after I retranslated some of these (as there are quite a lot of them) and resent the emails, these work.

Any in particular that does't work so I could check?

language change.png
emai.png
March 27, 2025 at 8:04 am #16866611

pavelZ-3

Hello, I don't quite understand what was done 🙂
Let me give you access to our current site so you can see everything in a customized environment? Could you do a private message to send data?

March 27, 2025 at 10:36 am #16867605

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

What I mean is that I translated several of these strings that were not translated. And after I translate them they showed in the resent emails.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

I marked your next reply as private so that you can safely add credentials.

Also send me a screenshot of the email from your site, along with the strings that did not translate properly after the order.

March 28, 2025 at 7:57 am #16871312

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I can see that both these are translated in your site. I translated them on hidden link as well.

Can you make a new subscription order in the Estonian on the above sandbox and check if these translate properly?

your subs.png
also translated.png
March 28, 2025 at 5:40 pm #16874212

pavelZ-3

Unfortunately the result has not changed
hidden link