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[Waiting for user feedback] String translation

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 4 replies, has 0 voices.

Last updated by Shekhar Bhandari 1 hour, 35 minutes ago.

Assisted by: Shekhar Bhandari.

Author Posts
March 31, 2026 at 3:54 pm #17940566

steveR-28

I can't find some strings that are in a Divi form. For some reason most of the page was automatically translated, but the checkbox options were not translated, and I can't find them when doing a string search.
April 1, 2026 at 4:42 am #17941648

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Since initial debugging is already done, to debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks
April 6, 2026 at 3:54 am #17950574

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you please check the issue now, I have added the following xml on WPML->Settings->custom XML configuration to fix the issue, after adding the xml, I updated the page and the translations is working.

<wpml-config>
      <gutenberg-blocks>
    <gutenberg-block type="divi/contact-field" translate="1">
        <key name="fieldItem">
            <key name="innerContent">
                <key name="*">
                    <key name="value" />
                </key>
            </key>
            <key name="advanced">
                <key name="radioOptions">
                    <key name="*">
                        <key name="value">
                            <key name="*">
                                <key name="value" />
                            </key>
                        </key>
                    </key>
                </key>
                <key name="checkboxOptions">
                    <key name="*">
                        <key name="value">
                            <key name="*">
                                <key name="value" />
                            </key>
                        </key>
                    </key>
                </key>
            </key>
        </key>
    </gutenberg-block>
  </gutenberg-blocks>
</wpml-config>

Look forward to your reply.

Thanks
April 12, 2026 at 6:14 pm #17964265

steveR-28

Thanks, that did fix the fields that are initially seen on the page. The only item remaining is the conditional logic that makes a new question appear if the person selects "Hunting Safari" or "Photo Safari".

The question is: Is this your first hunting (or photo) safari? It has Yes or No options.

Steve
April 13, 2026 at 5:43 am #17964613

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

This looks like a compatibility issue, I have created a public sandbox site here: hidden link

Can you please install divi theme here and create similar contact form with just demo content, you can just add two fields to show the issue.

Look forward to your reply.

Thank