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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where the English version of your store page is not displaying products and shows the message 'No posts were found for the provided query parameters,' it might be due to untranslated product category slugs.
Solution:
We recommend checking and translating the product category slugs in your store. For instance, if you're using Elementor, you can edit the English store page and add the translated slugs directly. After updating the slugs, ensure to resave the original language store page to maintain the correct display across different languages.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.

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This topic contains 1 replies, has 0 voices.

Last updated by Lauren 3 months ago.

Assisted by: Lauren.

Author Posts
September 2, 2025 at 3:38 pm

tomaszK-61

Background of the issue:
I duplicated the store page to run in English on my website, where the default language is Polish. The English version initially displayed products correctly. The issue can be seen at: hidden link

The Polish version works:
hidden link

Symptoms:
The English version of the store has disappeared, and products stopped displaying with the message: 'No posts were found for the provided query parameters.'

Questions:
Why did the English version of the store stop displaying products?
How can I resolve the issue of products not displaying in the English version?

September 2, 2025 at 7:06 pm #17367427

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

The English version of the store was not displaying becuase the product category slug was not translated. I edited the English store page using Elementor and added the slug leather-coats and marine, and now you can see the products displaying as expected. I also resaved the orginal language store page and the English categories sill displayed correctly.

Please let me know if you took some other step that made the products disappear and I will be happy to further test.