Background of the issue:
I was adding something to a blog post in Danish language. Then I wanted to translate that paragraph in the translation editor to English.
Symptoms:
Many of the English translations had disappeared from the editor, even though they are still visible on the front end.
Questions:
How can I get the missing translations back in the translation editor without re-translating everything?
Here is a link to the video I recorded: hidden link
I don't know why Dražen Duvnjak closed the chat window while I was still typing a message to him.. It is really frustrating that you don't take the time for the customer to reply before you do thet. It has happened before. It feels like you don't really care about your costumers. So annoying and unprofessional..
But yes.. I still need help. This was NOT resolved..
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Take note, that it would be expected, that the already translated segment will be empty on the WPML Translation Editor if you edited the original content. Do I understand right, that this was not the case here?
If so, then this issue sounds as if the translation memory got lost for some segments or contents.
According to our system, the site was moved in July. Did you maybe move the site to a new server/hosting provider?
After such migration, you should see a migration banner on the dashboard with two options:
- I moved the site to this new URL
- This is a copy of my original site
It looks as if you used the first option, which creates a new organization, with a new glossary and a new translation memory.
According to our system, there are two organizations, for this website, one old one with 905 entries in the translation memory and the new organization, with 2163 entries inside the translation memory.
I can offer to try to merge the translation memory for both organizations if you agree.
I have not migrated any site. The 2 sites that I use WPML on have been on the same site, domain, hosting provider all the time from the beginning. And I am 100 percent sure of this. So I don't know what might have happened.
The 2 sites are webfar.dk and eye4improve.com.
The weird thing is that the translations are still on the front end - but have disappeared from the translation editor. I recorded a video about it - meybe you have already seen it:
hidden link
Anyways, since it's both on the front end, why can't it just "mirror" what's on the front end to the back end? I mean, since the translations are already there.
You write:
According to our system, there are two organizations, for this website, one old one with 905 entries in the translation memory and the new organization, with 2163 entries inside the translation memory.
I can offer to try to merge the translation memory for both organizations if you agree.
I don't think there's a problem with the "old" one - are you referring to eye4improve.com? It must be.. I'd rather not touch that as it's a clients site. And that has been the same all along right?
The other one - webfar.dk. What are the implications of merging? Can anything "go wrong"? We just spent a great part of July translating the site into Thai, so it would be really bad if we lose this. But on the other hand, if we can't add anything to our existing posts and pages that doesn't work either.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I have done some internal research and we recently have a reported issue, where the translation memory is not saved for specific segments and this is causing the translation to be done again and again.
We will refund any credits that have been counted from your account regarding this issue, but I would appreciate it if you could provide me admin access to the site so that I can run a test and confirm the issue.
I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
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The next time you reply, click on "I still need assistance".
Video: hidden link
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
My apologies, I was asking for access to the site, as I was expecting that you were using credits for automatic translation that needed to get refunded. According to our system not any credits have been used, yet.
To solve the issue please open a translation on the WPML Translation Editor and in the right upper corner click the "Settings" icon.
Here enable the option "Use the previous version of the Advanced Translation Editor".
This should solve the issue for now.
Please complete the translations again and then test if the issue occurs again.
No, I have not used any credits.. It's all done manually..
I did what you suggested. Enabled "Use the previous version of the Advanced Translation Editor".. However that did not help. A big part of the translations are still not there.. See attached screenshot.
You tell me to complete the translations again. Well, that's what I am trying to avoid. I can't believe this what you suggest. It's clearly an error on your site. You accuse me for migrating the site, which I have not done at all. And then you think there's another problem. And now you just tell me there's nothing to do and I have to manually translate everything again? What kind of service is that?
I really need you to step up and help me out here. It's clearly a mistake on your end and I expect you to fix it asap.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello Morton,
Please see attached a screenshot, that in fact there was a new organization created on our system on 21st of July.
This usually only happens if the site URL (domain) or the server changes.
According to our system, the new organization is sharing the translation memory of the old organization, which means that there should be no loss of translation memory.
I have now again connected myself to your site and complete the translation for
1) On your site still the new ATE design is enabled. You did not follow my advice about changing back to the old design. I did this now.
2) I have updated the translation using Google Translate. Take note, that our supporters are not obligated to complete translations for clients.
3) I have then made an edit to the original post and it is expected at this point that those segments that have been edited on original content, will get deleted on the translation editor. I can not replicate the issue after running this test.
4) Your original blog post is created in Gutenberg and uses only one Classic Block for content with many different elements, like titles, paragraphs, images, etc.
You are placing 3,274 words into one single Block which is not a good approach in this case when working with WordPress in 2024. I would suggest splitting the content into many blocks instead and using the dedicated Blocks for titles, paragraphs, lists, images, etc.
I am sorry a bout the tone in which I wrote in my last reply. That wasn't cool.. I just got so frustrated.
I see your screenshot, however I am still certain it is not something I have done. I have no idea what has happened here. It's still the same domain, so really weird. And yes, I re-enabled the ATE design as the disabling didn't work.
Regarding number 4. We recently changed from classic editor to Gutenberg. Then it puts everything into a block like that. Maybe that could be the issue. That the enabling of Gutenberg has messed up the posts like that. And maybe even done the organisation-migration thing.. Who knows...
Thank you for doing what you did.. You didn't have to, and I appreciate it.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi Morten,
I totally understand the frustration, no worries 🙂
I am also wondered what caused the migration. For now, could you please continue with translating and then let me know if further assistance will be needed?
It is not wrong that you site uses a Classic Block, this is what WordPress will do oncve you switch from a Classic Theme to a Block theme, but it is not ideal.
The issue might be, that WPML's Advanced Translation Editor might have still some issue, when it comes to segmentation content that is coming from such a single block when it contains too much content.
This is why I am suggesting splitting this Classic Block into many smaller blocks, or you could install the "Classic Editor" plugin for now, in case you run into further issues.
Anyhow, if those issues occur again, please let me know, as then we need to investigate this further.
This ticket will remain open for 14 days and close automatically in case we do not receive any further reply from you in this timeframe.
Best regards
Andreas
The topic ‘[Closed] Translations have disappeared from the translation editor but are still on the front end’ is closed to new replies.
