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[Resolved] when click product categories on header menu, it drump to secodarly language

This thread is resolved. Here is a description of the problem and solution.

Problem:
When you click on a category in the dropdown menu, it redirects to a secondary language, such as from English to French.
Solution:
We recommend first clearing both your browser cache and server cache to ensure no old data is causing the issue. Additionally, if you are using any redirection or code snippet plugins, we suggest disabling them temporarily to test if they are affecting the behavior of the dropdown menu.

If the issue persists and the solution provided here becomes irrelevant due to updates or it does not apply to your case, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 1 voice.

Last updated by Andrey 2 months, 2 weeks ago.

Assisted by: Andrey.

Author Posts
January 31, 2026 at 10:18 am #17779900

valeng

when click the category on drop down menu, it drump to secondary language. For example, click the Emergency strobe lights, hidden link it drump to France.

January 31, 2026 at 10:29 am #17779943

valeng

Hi ,

Sorry that i just notice the issue happens randomly on the drop down submenus, and it happens on one of the below categories randomly. hidden link
January 31, 2026 at 7:27 pm #17780538

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

I’ve reviewed this on my end and tested the categories dropdown menu multiple times, but I wasn’t able to reproduce any redirects.

Have you tried clearing both your browser cache and server cache?

I would also recommend testing this with any redirection or code snippet plugins disabled, if you’re using any, as they could be affecting this behavior.