WooCommerce product addons are missing on second language

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Tagged: Compatibility

This topic contains 11 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 12 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
October 11, 2023 at 10:28 am
peterO-7	Woocommerce product add on is partially working. It's bugging us for some time now, and only on length, width and c-hookheight...
October 11, 2023 at 11:06 am #14558599
Mohamed Sayed	Hi Peter, As per our chat discussion, I've created this ticket so we can investigate the issue further. The private reply is enabled, please share the login details of your staging once it's ready. Kind regards, Mohamed
October 11, 2023 at 7:40 pm #14561775
Mohamed Sayed	Hi, I couldn't find any clues, so I escalated this issue to the 2nd tier support team and will update you once I get their reply.
October 12, 2023 at 1:34 pm #14566489
peterO-7	OK, thanks for the update!
October 12, 2023 at 5:01 pm #14567781
Mohamed Sayed	Hi, This issue needs to be escalated to our developers, kindly create a copy of your site and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/). The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I’ll escalate this issue to our developers. Please check here for more details: https://wpml.org/faq/provide-supporters-copy-site/ Thanks for your cooperation.
October 13, 2023 at 9:07 am #14571377
peterO-7	or both the files in one zip :
October 14, 2023 at 9:05 am #14576473
Mohamed Sayed	Thanks, I forwarded this ticket to our developers. I'll let you know once I've their feedback.
October 17, 2023 at 8:30 am #14591281
Mohamed Sayed	Hi, Thanks for your patience! It seems that the issue happens when the same value of the field is used as a product attribute. A possible workaround is adding the product addon value as "*92mm" instead of "92mm" in the original product and then updating the translation. Could you please check if that works for you?
October 18, 2023 at 7:44 am #14599701
peterO-7	Hmmm This means I have to change all items with slightly different notations, which will look unprofessional so this is not my preferred solution... What else can we do? And this just use to work normally until some weeks....
October 18, 2023 at 10:14 am #14601499
Mohamed Sayed	Hi, Our developers are still working on finding a solution for this issue, I will let you know once I have any update.
October 25, 2023 at 12:01 pm #14660551
peterO-7	Hi All, Could you please inform me about progress(hopefully)? Thanks, Peter
October 25, 2023 at 8:15 pm #14664675
Mohamed Sayed	Hi Peter, Unfortunately, I don't have any updates from our developers. I'm checking with them and will update you once I have their feedback.