Wordpress 6.7.1 and the theme Woodmart 8.0.6 not working correctly with WPML plugins

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Exception

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Last updated by Christopher Amirian 1 day, 7 hours ago.

Assisted by: Christopher Amirian.

Author	Posts
April 27, 2025 at 11:03 am #16972267
danielT-88	Background of the issue: I am using WordPress 6.7.1 with the Woodmart 8.0.6 theme and WPML plugins. My website's main language is Serbian, and the secondary language is English. In WPML settings, the URL format is set to 'Different languages in directories' with Serbian as the default and English as a secondary language. In WooCommerce Multilingual & Multicurrency settings, the slug for the shop page is set to 'prodavnica' in Serbian and 'shop' in English, and for products, it is 'proizvod' in Serbian and 'product' in English. Symptoms: English product URLs incorrectly contain the Serbian slug 'proizvod' instead of the English 'product'. For example, the URL is hidden link instead of hidden link. Questions: Why are English product URLs using the Serbian slug 'proizvod' instead of 'product'? How can I correct the URL slugs for English products in WPML?
April 27, 2025 at 11:14 am #16972272
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for your message. Please get back to us here when you get the result of the test mentioned dint he chat. Thanks.
April 28, 2025 at 9:56 am #16974066
danielT-88	Hello, we have done everything according to directions from the Chat support from 27 April: "- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except, Woocommerce, Woocommerce multilingual, WPML Multilingual cms and WPML String translation - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem." The problem still exist. Please, help!
April 29, 2025 at 10:06 am #16978326
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for following the steps. I will be happy to take a look at the issue by logging in. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. I suggest that you give us the copy/staging of the website so we can do troubleshooting without the fear of ruining a live website Thanks
May 2, 2025 at 7:26 pm #16990613
danielT-88	Hi Christopher! Thank you for your swift reply. Unfortunately I got a notification earlier this morning. These days are holydays in Serbia so I will provide what you asked for ASAP. Regards, Daniel
May 4, 2025 at 2:32 pm #16993333
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Sure Daniel, No worries and happy holidays.