Problem: The client was experiencing 404 errors on their multilingual website when accessing translated pages and taxonomies for the first time. The issue persisted even after disabling various caching solutions and plugins. The WPML String Translation plugin was identified as part of the problem, particularly when switching between languages on posts. Solution: We recommended the following steps to address the issue: 1. Navigate to WPML > String Translation. 2. Search for
wc/file/transient
and
wc-api
under the WP Endpoints domain. 3. If these strings are translated (indicated by a pencil icon below the language flag), select both and delete them from String Translation. 4. Go to "Settings > Permalinks" and resave the permalink structure. 5. Clear the caches from the site and browser, then check the page again. Additionally, we suggested checking the guide on handling .htaccess issues with WPML at https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: You are experiencing an issue where after editing the formatting of a translated post, the translation disappears and cannot be added back. The translation saves in the advanced editor, but does not appear in the dashboard. Solution: We recommend the following steps: 1. Go to the top right corner of the translation editor. 2. Click the gear icon. 3. Enable the option "Use the previous version of the Advanced Translation Editor." 4. Refresh the page. Next, follow these steps: 1. Navigate to your Dashboard > Pages. 2. Open the edit screen of the original page. Look for a pencil/circle/gear icon in the sidebar options under the "Languages" section. 3. Make a small change, such as adding an extra blank space at the end of a sentence or paragraph. 4. Save it. You should now see a circular arrow beside the second language's links, indicating that an update is required. 5. Edit the translation again and ensure it is saved up to 100% translated. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
