Profilo di rasmusN-3

Problem:
The client experienced a site crash after manually updating the string translation plugin and attempting to reactivate the WooCommerce Multilingual & Multicurrency plugin, which triggered a fatal error due to duplicate plugin instances.
Solution:
1. We advised the client to ensure all WPML plugins, including the WPML String Translation and WooCommerce Multilingual, are updated to the latest versions.
2. We identified that the client had two instances of the WooCommerce Multilingual plugin installed. We recommended removing the duplicate plugin folder using the file manager located at

1	`wp-content/plugins`

.
3. To safeguard translations, we confirmed that all translations are stored in the database and not in the plugin folders, ensuring that updating or removing plugins would not affect the saved translations. We also suggested creating a full site backup before making any changes for added security.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

2 mese, 3 settimana fa

Carlos Rojas

Top domains vs directories

Iniziato da: rasmusN-3 in: English Support
Soluzione rapida disponibile

Problem:
The client was considering switching from using language directories (e.g., /sv, /en) to top-level domains (e.g., .se, .co.uk, .com) for different languages and was unsure about the administrative implications, such as whether images or products would need to be managed separately for each domain.
Solution:
We advised that WPML handles multiple domains from a single WordPress installation, so the administrative process remains largely the same. The client should follow the steps outlined in how to use WPML with different domains per language to set up each domain with the desired language. Additionally, we discovered that the site was incorrectly installed in a subdirectory, which caused issues with the URL structure. We recommended moving the WordPress installation to the main directory and ensuring that the site settings in WordPress Permalinks do not include unnecessary subdirectories like "/en". After making these adjustments and clearing the cache, the issue with the URLs was resolved.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

3 mese, 2 settimana fa

Mihai Apetrei

Country selector

Iniziato da: rasmusN-3 in: English Support
Soluzione rapida disponibile

Problem:
The client wants to implement a country selector in the header of their site, similar to another site, to show the country name and corresponding currency. They are facing issues with displaying prices inclusive of taxes with different tax rates for different countries.
Solution:
We recommend two potential solutions:
1. Display the products exclusive of tax. This is the easiest solution.
2. Increase the price for the US currency by 25% when editing the product in the backend. For example, instead of entering $59, enter $73.75. This way, when viewed with a shipping address in the US, it will display as $59. If USD is allowed for other countries, then it should display as $73.35, which includes the 25% tax.

This approach ensures that the price inclusive of tax is adjusted correctly based on the shipping address, which determines the applicable tax rate.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

5 mese, 4 settimana fa

Lauren

Woocommerce URL structure 1 2

Iniziato da: rasmusN-3 in: English Support
Soluzione rapida disponibile

Problem:
You are trying to maintain a consistent URL structure between your main site and the translated version using WPML. On your main site, the URL is site.com/watch-straps/nato, but on the translated site, it changes to site.com/sv/produkt-kategori/klockarmband/nato-sv/.
Solution:
This issue is recognized as a known problem related to the Rank Math SEO plugin where turning on 'Strip Category Base' causes issues with secondary languages. We are currently working on a fix for this. In the meantime, we recommend not translating the category, product, or product-category slugs. The untranslated terms won’t be visible in the URL anyway when you use any of those options. For more details, please check the known issue here: Rank Math SEO and WPML URL structure issue.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.