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[Waiting for user feedback] anchor tag in URL got removed after translation

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This topic contains 3 replies, has 0 voices.

Last updated by Waqas Bin Hasan 2 days, 8 hours ago.

Assisted by: Waqas Bin Hasan.

Author Posts
August 28, 2025 at 2:56 am #17353154

itH-7

Background of the issue:
I am trying to use an anchor tag in a button link to a different page on the same site.

Symptoms:
The anchor tag is removed from the URL in the translated page.

Questions:
Why is the anchor tag removed from the URL in the translated page?
August 28, 2025 at 1:09 pm #17355276

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

May I ask for the debug information of your website for an overview of your setup? See https://wpml.org/faq/provide-debug-information-faster-support/ for more information.

I've enabled the debug information section for your next reply.

Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Regards.
August 29, 2025 at 1:40 am #17356565

itH-7

Please let me know if you need the access to my site
August 29, 2025 at 6:33 am #17356698

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the debug information.

Before proceeding further, can you please try the following?

Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.

1) Most importantly, update WordPress to the latest version. Also update WPML plugins, Elementor and other plugins/theme to the latest versions as needed.
2) Deactivate all plugins except WPML and String Translation.
3) Switch to a standard theme like 2024 or 2021.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.

Please let me know your findings and I'll try my best to help you further on the matter.