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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 5 replies, has 1 voice.

Last updated by Andreas W. 1 month, 2 weeks ago.

Assisted by: Andreas W..

Author Posts
October 11, 2025 at 6:54 am #17476031

haoranP

Background of the issue:
I am trying to ensure that attributes are displayed correctly on my site, hidden link, after translating and syncing variants using WPML.

Symptoms:
The attribute is not showing correctly even after translation and syncing of variants.

Questions:
Why is the attribute not showing correctly after translation and syncing?
How can I fix the attribute display issue on my site?

October 11, 2025 at 7:01 am #17476035

haoranP

hidden link
hidden link

October 11, 2025 at 7:05 am #17476036

haoranP

term is not translated

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October 11, 2025 at 9:27 pm #17476912

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for reaching out!

When using global attributes that are created at Products > Attributes, you need to translate the terms at WPML > Taxonomy Translation by selecting the attribute from the dropdown.

Guide:
https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/

Did you follow this step already? If you see an option to sync the taxonomy on the above-mentioned page, please use it.

If this does not solve the issue, please let me know.

It would also be very helpful if you could provide us with WPML debugging information.
More information here:
https://wpml.org/faq/provide-debug-information-faster-support/

Best regards
Andreas

October 24, 2025 at 2:23 am #17514357

haoranP

this does not solve the issue

October 24, 2025 at 10:26 am #17515700

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.

The required fields are located below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.

If you are unable to provide such a copy of the website for testing, please let me know on this ticket.

The private reply form looks like this:
hidden link

Click "I still need assistance" the next time you reply.

Video:
hidden link

Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.

It would also be very helpful if you could provide us with WPML debugging information.
More information here:
https://wpml.org/faq/provide-debug-information-faster-support/

Best regards,
Andreas

The topic ‘[Closed] attribute is not show correctly’ is closed to new replies.