You are using the WPML automatic translation service and encountering issues where translation tasks never complete, remaining stuck at 0%. Despite this, credits are still being consumed, and charges are being added to your account.

We resolved the issue by updating the access keys in your WPML installation to match those registered in our system. This discrepancy might have occurred due to a migration or similar changes. We recommend you verify that the translation tasks are now completing as expected and that the billing corresponds correctly to the services used. If you\'re experiencing this issue, we suggest checking your access keys and ensuring they are correctly configured. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at <a href=\'https://wpml.org/known-issues/\'>https://wpml.org/known-issues/</a>, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please <a href=\'https://wpml.org/forums/forum/english-support/\'>open a new support ticket</a>.

Automatic Translation Tasks Not Completing – Credits Still Charged

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Tagged: ATE

This topic contains 10 replies, has 0 voices.

Last updated by Marcel 1 month, 3 weeks ago.

Assisted by: Marcel.

Author	Posts
September 26, 2025 at 10:23 am #17435213
AxelR-7	Background of the issue: I am trying to use the automatic translation service on my site hidden link with WPML. I am being billed for translation services. Symptoms: The translation tasks never complete and remain stuck at 0%, but credits are still being consumed and charges are being added to my account. Questions: Why are the translation tasks not completing? Can I get a refund or credit for the amount wrongly charged? Will this issue be resolved so I can use the service reliably?
September 26, 2025 at 11:00 am #17435631
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Most likely the translation was completed correctly, but something is preventing it from being received on your installation. Can you please name me a specific page I can check? I would eventually also need to request temporary access (WP-Admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help and check if some configurations might need to be changed Your next answer will be private which means only you and I have access to it. ❌ Please backup your database and website ❌ ✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. ✙ Please add the Links to the […] Edit Screen, the Page/Post where you insert the […] and the corresponding Front End Page/Screen Best Regards, Marcel
September 30, 2025 at 1:31 pm #17444959
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I noticed that you shared your credentials publicly. For security reasons, I strongly recommend changing them immediately. Please use the private input field instead, as it ensures your data is only visible to our team and will be automatically removed once the ticket is resolved. Before we can access your site, you’ll also need to confirm that you have a backup and accept our disclaimer. This is required for legal reasons and part of the private input fields. Thank you for your understanding. Best regards, Marcel
October 2, 2025 at 12:01 pm #17451945
AxelR-7	Hello Marcel, Have you been able to verify the error with the new credentials and see how to fix it? Thank you in advance.
October 2, 2025 at 6:10 pm #17452894
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I’m currently testing this in isolation on the staging environment, where I can confirm the error. I’ll keep you updated once I’ve identified more details about what’s blocking the jobs. Best regards, Marcel
October 3, 2025 at 10:50 am #17454131
AxelR-7	Hi Marcel, We’ll stay tuned for your findings and the solution. Best regards,
October 6, 2025 at 8:50 am #17458785
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I’d like to install an internal plugin to override the authentication for our Advanced Translation Editor. Would that be alright with you if I install it? Best regards, Marcel
October 6, 2025 at 10:50 am #17459724
AxelR-7	Hi Marcel, Yes please, if it will fix it and won't break anything go with it. Thanks in advance.
October 6, 2025 at 2:13 pm #17461106
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, The translation is now working after overwriting the access keys. The Pay-As-You-Go balance had remained at €0, but charges are now being applied correctly, after changing the keys. Could you please confirm that everything is working as expected on your end? Best regards, Marcel
October 6, 2025 at 2:57 pm #17461228
AxelR-7	It seems to be fixed now. Is it possible to know what the problem was? Thank you very much.
October 6, 2025 at 3:49 pm #17461415
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	The access keys saved on your installation were different from the ones registered in our system. I’ve updated your installation so that the keys now match with our records. That might happened because a migration etc. Best regards, Marcel