This thread is resolved. Here is a description of the problem and solution.
Problem:
The client requested to convert an existing support ticket into a live chat session.
Solution:
We informed the client that it is not possible to convert an existing support ticket into a live chat session. If you're experiencing this issue, we recommend closing the current ticket and initiating a new chat request through our system. Please be aware that live chat is only available when our chat supporters are online. If no agents are available, your chat request will automatically be converted into a support ticket.
This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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 WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |