Duplicate Translation Credits Used – Request for Review and Re-Crediting

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Supporter timezone: Europe/Vienna (GMT+02:00)

This topic contains 1 replies, has 0 voices.

Assisted by: Bigul.

Author	Posts
August 18, 2025 at 2:41 pm
andrejK-7	Background of the issue: I am experiencing an issue with WPML on my website hidden link, where over 142,000 translation credits were consumed due to unintended duplicate translations. This was likely caused by a misconfiguration or a bug in our automation setup. We have disabled the automation and are now managing translations manually. We have reviewed our logs and can identify the redundant requests. Symptoms: Over 142,000 translation credits were consumed due to unintended duplicate translations triggered within seconds of each other. Questions: Can the affected credits be re-credited to our account? Is access to our site needed, or is any further information required?
August 18, 2025 at 3:37 pm
August 21, 2025 at 5:00 am #17335827
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, I have shared the details with our second-tier team for a detailed review and am waiting for their feedback. We will get back to you as soon as possible. Please wait. -- Thanks! Bigul