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Last updated by beatS-3 1 day, 17 hours ago.
Assisted by: Osama Mersal.
Author | Posts |
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April 8, 2025 at 6:12 pm #16910574 | |
beatS-3 |
Background of the issue: Symptoms: Questions: |
April 9, 2025 at 12:24 pm #16913379 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Your answer will be private, meaning only you and I can access it. ❌ Please back up your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, |
April 9, 2025 at 1:48 pm #16914198 | |
beatS-3 |
By the way, the site ist a clone of the production site.. So feel free to do what is needed to debug. |
April 9, 2025 at 3:05 pm #16914797 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Thanks for the access details. I consulted our 2nd tier support team regarding this issue, and I'll update you as soon as I get an update. Best regards, |
April 15, 2025 at 2:23 pm #16934620 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Thanks for your patience. This issue should be fixed in the next WPML release (4.7.4). After updating the plugin, you might need to make a minor edit to the page in the default language and update it along with its translation. Best regards, |
April 15, 2025 at 4:17 pm #16935448 | |
beatS-3 |
Thanks for you feedback and the testing, Osama! When can I expect that release to be public? Rough estimate? And do I have alternatives? That's the only reason the translated website can't go live right now, and it's holding me back. Thank you and best wishes! Beat |
April 15, 2025 at 4:26 pm #16935514 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi Beat, It will be released around April 22nd. Best regards, |
April 18, 2025 at 8:38 am #16946642 | |
beatS-3 |
Thank you Osama! I'll keep you posted if the update fixes the issue.. Best wishes! |
April 18, 2025 at 12:54 pm #16947361 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, I'll wait for your update after the next release. Best regards, |
April 24, 2025 at 5:38 am #16962465 | |
beatS-3 |
Hi Osama The update hasen't landed yet. Is there an estimate I can tell my client? Thanks and best wishes, Beat |
April 24, 2025 at 7:18 am #16962746 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, It might be on Monday 28th. Best regards, |
April 29, 2025 at 2:07 pm #16979678 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Please update WPML to the latest version and check if the issue persists. Best regards, |
April 29, 2025 at 7:13 pm #16980889 | |
beatS-3 |
Dear Osama I appreciate your update. I really feel heard. Thank you. Unfortunately, the problem persists. The test site is still up and running (same credentials), and I updated the WPML plugins to the latest versions. Any chance a tech person could look into it again? Appreciate your efforts! Best wishes, Beat |
April 30, 2025 at 6:43 am #16981775 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Thanks for your reply. I edited the home page in the default language, made a minor edit, and updated it. After that, I updated the translation using the WPML translation editor. Please check if the images appear correctly on the English page. (hidden link) Best regards, |
April 30, 2025 at 2:51 pm #16984634 | |
beatS-3 |
Dear Osama, Thank you so much, I didn't think of updating the page and then updating the translation. That did the trick with the latest WPML version. It is now working for me, and hopefully for many others as well! Best wishes and thanks again for your great support. Beat |