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This topic contains 3 replies, has 0 voices.

Last updated by Lauren 2 weeks ago.

Assisted by: Lauren.

Author Posts
June 25, 2025 at 7:23 pm

cabineC

Background of the issue:
I am using a global footer in Portuguese on the Divi Builder. I translated it to Spanish using Divi Layouts (Footer Finalissimo Geral — Divi) for my site hidden link.

Symptoms:
The translated footer is not being displayed when selecting the Spanish version of the website.

Questions:
Why is the translated footer not appearing on the Spanish version of the site?

June 25, 2025 at 8:20 pm
June 26, 2025 at 6:06 pm #17174946

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

This may not be related but it can limit my testing capabilities. In the Advanced Translation Editor log, there is an error "Active record record invalid: Validation failed: Email can't be blank". Can you please add an email for my temporary user? Let me know when that's done and I'll continue troubleshooting.

June 26, 2025 at 8:45 pm #17175260

cabineC

Email added!

June 27, 2025 at 8:49 pm #17178672

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thanks for fixing that. I found that the problem was that you were translating the wrong template. The correct footer is the Divi Global Footer. Once I translated that one and cleared the cache, you can now see the translations in Spanish.

Screenshot 2025-06-27 at 4.49.23 PM.png