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[Closed] Home page strings in the translation editor

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Supporter timezone: Africa/Cairo (GMT+03:00)

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This topic contains 12 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 2 months ago.

Assisted by: Osama Mersal.

Author Posts
March 28, 2024 at 3:10 pm

andreaB-8

Hi,

I've an issue with this site.

hidden link

when I go in edit page In right column I see less content than content that I've in Home Page, here is my Home Page

hidden link

But here is what I see in translation page

hidden link
March 28, 2024 at 3:44 pm
March 28, 2024 at 3:48 pm #15461543

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please login to this sandbox site and install the KingCompser plugin. (hidden link)

After that, please create a test home page and translate it to replicate the issue. If the issue is replicable, please let me know how to reproduce it to consult our compatibility team.

Thanks for your cooperation

Best regards,
Osama
March 28, 2024 at 3:51 pm #15461547

andreaB-8

I don't know where to find KingCompser plugin
March 28, 2024 at 3:52 pm #15461591

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

It's part of your theme, so please upload your theme to the sandbox site.

Best regards,
OSama
March 28, 2024 at 3:56 pm #15461637

andreaB-8

Please help me finding a solution!! Thanks!!
March 28, 2024 at 3:58 pm
March 28, 2024 at 4:22 pm #15461692

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I was able to replicate the issue on the sandbox site. I'll consult our 2nd tier support team and update you as soon as I get their reply.

Best regards,
Osama
March 28, 2024 at 4:25 pm #15461709

andreaB-8

OK please reply me ASAP!!!!
March 28, 2024 at 4:29 pm #15461712

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I'll update you when I get any updates. It might take some time due to workload and weekend.

Thanks for your patience!

Best regards,
Osama
March 28, 2024 at 4:34 pm #15461730

andreaB-8

When do you think that you could send me something....
March 28, 2024 at 4:44 pm #15461741

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I don't know because the issue has now been escalated to our compatibility team.

Best regards,
Osama
April 2, 2024 at 5:40 pm #15474679

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

The plugin is currently not compatible with WPML. We tried to get in contact with the author without luck.

Please contact plugin support, consult them regarding this issue, and let us know their findings.

Best regards,
Osama
April 2, 2024 at 5:44 pm #15474682

andreaB-8

Frien I need a way for apply translation.... please even doing manually per every page/block but I need a way. Thanks!
April 2, 2024 at 5:47 pm #15474684

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I'm afraid we don't have a method for translating the builder content, so please consult the builder support regarding this issue and how they suggest translating their content.

Best regards,
Osama

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