I am unable to load a new custom language.

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to add a new custom language to your site, as the process times out despite increasing the max execution time.
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1) Update your WPML plugins to the latest versions. Go to Plugins > Add New > Commercial and click “Check for updates”. Please ensure you create a backup before updating.
2) Disable Reds object cache and attempt the process again.
3) If the problem persists, try switching to a regular WordPress theme instead of a custom one to rule out any issues caused by custom code. You can do this by switching to a WP default theme and checking if the issue still occurs.

If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 3 replies, has 1 voice.

Last updated by Andrey 4 months ago.

Assisted by: Andrey.

Author	Posts
December 9, 2025 at 7:34 am #17645927
kylieK	I cannot seem to add a new custom language. It seems to keep timing out. I have increase the max execution time and it still wont work. I have not had an issue loading a custom language in the past. Please could someone assist ? I have also previously created a ticket on this issue and no one has gotten back to me after a week.
December 9, 2025 at 8:54 am #17646206
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. 1) Go to Plugins > Add New > Commercial > Click “Check for updates” and update WPML plugins to latest versions. Please make sure to create a backup, before doing any actions, just in case. 2) Disable Reds object cache and try again. 3) If still issue you can try using regular WP theme not custom one, as there could be some custom code there causing this: - Switch to WP default theme - Check if the issue still happens. Let us know how it goes and if that helps. Regards, Drazen
December 15, 2025 at 12:38 pm #17664113
kylieK	Thanks, I have tried this. Unfortunately to no avail. It just keeps loading and loading and then nothing happens. I tested this out on staging and staging loads a language fine, albeit a bit slow. In production I am able to make minor updates to languages but that is about it.
December 15, 2025 at 4:41 pm #17665384
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	This is Andre here. I will be assisting you further. I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it. Please provide the exact steps to replicate the issue.