I am using Toolset Types with WPML

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This topic contains 15 replies, has 3 voices.

Last updated by Marcos Vinicios Barreto 4 years, 5 months ago.

Assisted by: Marcos Vinicios Barreto.

Author	Posts
November 24, 2021 at 11:56 am
svenG-3	Hello, I am using Toolset Types with WPML. My WordPress user's language is set to German and my dashboard is translated to German except Pages string When I disable Toolset it's working but when it's activated it's not working at all
November 24, 2021 at 12:35 pm #10060171
Andrés Cifuentes Supporter Languages: English (English ) Spanish (Español ) French (Français ) Timezone: Europe/Paris (GMT+02:00)	As we discussed in chat, I have created a test website with a clean WordPress install. You can access it through this link: hidden link Are you able to reproduce the issue there? Please note that we only need the plugin and the related functionality, you don't need to setup a entire website or clone your existing site.
November 24, 2021 at 1:24 pm #10060523
svenG-3	Hi, Are you able to reproduce the issue there? No on your test site it works fine. There is another issue that might be realted with the problem. When I translate the CPT Products to German and Russian in String Translations it does not translate it in the Admin part on the right side. As you can see I'm logged with language German and all on the right shows German except for Pages and Products - but Products is also translated. You can see it on this video I created for you: hidden link Thanks for your help
November 24, 2021 at 2:35 pm #10061015
svenG-3	Hi, We reproduced the issue on your test website. We changed the user admin language to spanish In the dashboard Pages changed to Páginas We then go to Toolset: Tipos de Entrada We choose Páginas - and we save it We go back to the User and change him to English Dashboard changes to English - except Páginas does not change to Pages and also Toolset stays in French in the Dashboard. The same probably happens when you save Media And we probably cannot Translate the CPT Name Products (video in the last message) for the same reason. Here the video to show how this happens: hidden link Let us know what we can do about it. Thanks
November 25, 2021 at 9:57 am #10066623
svenG-3	...."and also Toolset stays in French in the Dashboard". - That part should not be there
November 26, 2021 at 1:08 pm #10074641
svenG-3	Hi Any news on that?
November 26, 2021 at 1:47 pm #10074813
Marcos Vinicios Barreto	Hello, Thank you for contacting our support service and sorry for the wait. I tried to access your website with the provided details to give it a further look but unfortunately it doesn't seem to be correct. Can you review it please? A private reply is enabled again so you can safely resend the correct access details. Thank you for your collaboration, have a nice day.
November 26, 2021 at 2:50 pm #10075277
svenG-3	Hi, Thanks for contacting. However we reproduced the same bug on you test website two days ago. I documented how the bug happens on your test website with screencastify - I linked to one of my last messages. Is there a need to go on our website? Looking forward to hearing from you.
November 26, 2021 at 7:23 pm #10076649
svenG-3	OK so here I write it again - it seems you did not check the test server: Hi, We reproduced the issue on your test website you set up for us and think it is a Toolset Bug. - Change the user admin language to spanish - In the dashboard the word Pages change to Páginas - correct - We then go to Toolset and click: Tipos de Entrada - We choose: Páginas - and we Save it - We go back to the User and change the language to English - The Dashboard changes to English - except Páginas does not change to Pages - BUG The same probably happens when you save Media or Posts using another language. And we probably cannot Translate the CPT Name Products (video in the last message) for the same reason. Here the video to show how this happens: hidden link Let us know what we can do about it. Thanks
November 29, 2021 at 10:37 am #10086191
svenG-3	Can somebody please read my last message and let us know when you will give us support?
November 29, 2021 at 8:36 pm #10090581
Marcos Vinicios Barreto	Hello, Thank you for the updates and sorry for the bit of waiting. Initially I read: Are you able to reproduce the issue there? No on your test site it works fine. This is why I asked the access details in case the issue was reproduced in your website only. After keep reading the details, I see the issue is also reproduced in the clean sandbox website, sorry for the missed minor details. As regarding the issue itself, I could reproduce it and confirmed it, here are the details of my tests: 1 - I see the 'Paginas' is a default WordPress post type which toolset is overwriting its label, I tried to set the label as english then use string translation to translate it to other languages, however, the labels doesn't seem to be registered to be translated and most likely because it is a core post type which should rely in the core language files available with WordPress. I see in your case your custom post type is not being translated as well. 2 - The Toolset Dashboard in my tests are keeping the language defined in the user profile, so, no issue for this case. I will consult my colleagues from the second level support for more details regarding it and a possible issue escalation. I will update you here as soon as I have some more details regarding it. Thank you for your continued patience and understanding. Have a nice day.
November 30, 2021 at 9:02 am #10093201
svenG-3	Hi Thanks - but I'm not sure if you got it right - and there is somehting else. The Dashboard language in the Admin must never be changed except for when you change your user profile langauge. Toolset "bugs" 1.) When I go in Toolset > Post Types and edit a Post Type to add a Taxonomie or whatever and save it - then the Post Type will be saved in the current user profile language - and will be displayed in the Dashboard in that current language - no matter what the user porfile language is. Example: In my user profile I have set the language to French I go to Toolset> Types de publication (Post Types) > Articles I now untick Etiquettes I save it I change my user profile language to English In the Dashboard Articles should change back to Posts but it does not. And this happens with any Post Type. Here the bug on video: hidden link 2.) My user language is Spanish. I register a new custom post type - and of course a Spanish Person would register it in Spanish and then Translate it to the other languages on the website. In my case I would then later translate it to English and French. Toolset however does not respect that and expects you to put a new custom post type in English language whatever your current profile language is. I then cannot translate the custom post type to English as it says Productos in the English I can translate the slugs as you can see in the video hidden link 3.) Now when changing the language in the Dashboard it changes the Custom Post Type to the language I have translated it - it does not change when selecting English as it is registred as Productos and Spanish translate to Productos - but when changing the language in the Dashboard to French - then the Custom Post Type changes to Produits. This must not happen ever - the Dashboard language must stay in the user language selected. Please check here: hidden link I have invested hours into this problem now and one of my programmers too. Can you please come up with a solution quick to being able and deliver our website to our client without behaving like that. Looking forward to hearing from you - also a free year of subscription would be the least for the work we have invested in this - we would call it bug... Looking forward to hearing from you with a solution. Regards Sven
December 6, 2021 at 5:19 pm #10135293
Marcos Vinicios Barreto	Hello, Thank you for you patience while waited a for a reply and sorry for the long waiting here. I took a detailed look at our internal issue tracker and noticed this is a reported issue which was escalated to our developers for a permanent fix, however, the development seems to be stuck for a while. Also, I see this similar ticket in our forum: https://wpml.org/forums/topic/language-of-post-type-custom-fields-and-taxonomies-dont-switch/#post-5312395. Now, I am trying to get some more details from our second level support team and if we would need to escalate it to our developers again. I will update you here as soon as I have these details. Thank you for your patience and understanding, have a nice day.
December 13, 2021 at 1:44 pm #10175811
svenG-3	Hi, Is anybody following this up? A solution to a problem we asked support for 3 weeks ago would be appreciated... Have a nice day.
December 15, 2021 at 11:35 pm #10194125
Marcos Vinicios Barreto	Hello, Sorry for the waiting here. As said it is an unresolved issue which is already escalated to our developers according my confirmations from our issue tracker, I will consult our second level support for a possible workaround while a permanent fix is available. Thank you for your understanding and continued patience. Have a nice day.