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[Resolved] Importing configurable products (with images) in multiple languages
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is trying to import the configurable product 'VulcanoV2' in English, German, and Italian on their WooCommerce site. While the English product imports correctly with images for each variation, the German version does not show images for the variations. Solution: We recommend checking the WPML -> Settings -> Media Settings on your site and ensuring that the 'Duplicate media attachments for translations' option is enabled. This setting is crucial for duplicating images across product translations. After enabling this setting, re-run the import process for your product variations. This should resolve the issue with missing images in the German product variations.
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Background of the issue:
I am trying to import the configurable product VulcanoV2 in all three languages (ENG, DE, and IT) on my website hidden link. The product has 130 variations, each with its own image.
I use WordPress 6.8.1, WooCommerce 9.8.5, WPML String Translation 3.3.3, WPML Multilingual CMS 4.7.6, WP All Import Pro 4.11.3, and WP All Import – WooCommerce Import Add-On Pro 4.0.4.
I first create the product in English and the other two languages, linking them via WPML. I successfully import the product in English with images for each variation using All Import → New Import → Upload File → Existing Items → WooCommerce Products.
Symptoms:
When importing the product for German (DE), the variations do not have images.
Questions:
Why do the variations not have images when importing the product for German (DE)?
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
On the staging site, I went to WPML -> Settings - Media Settings and checked the box "Duplicate media attachments for translations" which had been unchecked. I then ran Start and it took a while but once it was completed, I edited the Italian product and could now see the swatch/variation images on the backend and they are on the frontend as well. hidden link
It looks like this has resolved the issue but if you still see the problem somewhere else just let me know and I can look further into it.
Sorry if I ask you another question, but i think there is a bug:
I have selected "When deleting a taxonomy (category, tag or custom), delete translations as well" (like in screenshot, but when I delete variations on NOKOVULCANOV2 in English, in Deutchland and italian, variations are not deleted.
New threads created by Lauren and linked to this one are listed below:
Yes, exactly as you show in your screencast is what resolved it for me. As for the second issue, I'll split this into a separate ticket since it is not the same issue. If the previous solution resolves the issue, you can close this ticket and we can continue on the new one.
