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[Resolved] Issue with translating Avada Forms

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to translate Avada Forms due to an error indicating that '2 items could not be completed due to an unexpected error. Please resend them for translation. If the problem persists, contact WPML support.' The error message specifies an issue with the uploaded XLIFF file, particularly with the target data.
Solution:
We have identified that during the translation process, the job is translating 

<[email]>

into an empty string, which prevents WPML from saving the translation correctly. We recommend replacing 

<[email]>

with https://pastebin.com/raw/E9fb9jLb. This change encodes the HTML characters and helps prevent the parsing issue causing the problem.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 1 replies, has 0 voices.

Last updated by Sumit Singh 1 week, 6 days ago.

Assisted by: Sumit Singh.

Author Posts
March 6, 2026 at 8:03 pm #17878648

larissaT-3

I cant translate Avada Forms, as it gives the following error:
2 items konden niet worden voltooid vanwege een onverwachte fout. Probeer ze opnieuw te verzenden voor vertaling. Als het probleem aanhoudt, neem dan contact op met de WPML-ondersteuning.

DownloadError Het geüploade xliff-bestand is niet juist samengesteld.<br>Ontbrekende of verkeerde gegevens: target 95 185257651
March 9, 2026 at 2:55 pm #17882422

Sumit Singh
WPML Supporter since 12/2025

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi,

Thank you for contacting the support forum.

Thanks for the screenshot. I was able to get the ATE job ID from it and check the translation job.

I can see that during the translation process, the job is translating 

<[email]>

into an empty string. Because of this, WPML is not able to save the translation correctly.

We are currently checking this issue from our side. In the meantime, could you please try replacing 

<[email]>

with https://pastebin.com/raw/E9fb9jLb ?

This change should not make any visual difference on the form, but it will encode the HTML characters and help prevent the parsing issue that is causing the problem.

Please let me know if this helps.

Thanks