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This topic contains 5 replies, has 2 voices.

Last updated by Dražen 7 months ago.

Assisted by: Dražen.

Author Posts
May 20, 2024 at 9:04 am #15644321

artakG

The website hosting has not been paid and the live website has been lost. The website backup was old, and the wpml plugin was not yet installed. But after restoring from the backup, when I install the new wpml plugin, the plugin is not accepting the registration key and is giving the following error: "Unable to register: Site key not matching". The plugin's renewal has been transferred.

May 20, 2024 at 9:41 am #15644512

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I have shared this case with our system team so they can check further.

I will update you when I have some news.

Regards,
Drazen

May 21, 2024 at 6:34 am #15647982

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks, our team is checking I will update when I have some news.

Regards,
Drazen

May 21, 2024 at 10:01 am #15649492

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

please share admin access to the safe box below so we can log in and check again.

Also please remove the www version from your WPML.org account, you have 2 URLs registered, one with www and one without, they are not the same. I see your website URL is without www, so that one is correct.

Regards,
Drazen

May 21, 2024 at 11:28 am #15650155

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I just checked and I can see the website is registered normally and it works fine.

Please check and confirm.

Regards,
Drazen

Screenshot_3.jpg
May 21, 2024 at 11:56 am #15650255

artakG

I have already seen that it works. Thank you very much. Please tell me which registration key it worked with, so that I can make the payment transfer. And what was the problem?

May 21, 2024 at 7:32 pm #15652525

artakG

Thank you!