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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate Maps Marker Pro maps and markers, but they are showing partially translated and partially in the original language, despite being fully translated in the backend.
Solution:
1. Go to WPML-> String Translation and search for the destination URLs to ensure they are correctly translated.
2. If the issue persists, update the marker URL, clear the WPML and site cache, and then regenerate the MO files from WPML-> Support-> Troubleshooting.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.

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This topic contains 12 replies, has 2 voices.

Last updated by Osama Mersal 11 months, 3 weeks ago.

Assisted by: Osama Mersal.

Author Posts
August 31, 2024 at 9:36 pm #16128172

jovicaM

Background of the issue:
I am trying to translate Maps Marker Pro map & markers. Link to a page where the issue can be seen: hidden link

In the back-end, maps and markers are fully translated. Maps Maker Pro is fully compatible with and recommended by WPML so this should work.

Symptoms:
Map & markers are showing partially translated and partially in the original language.

Questions:
Why are the Maps Marker Pro maps not showing translations correctly?
How can I ensure that all map elements are fully translated?

September 1, 2024 at 10:12 am #16128698

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please log in to thishidden link"> sandbox site and install the Maps Marker Pro plugin. After that, please try to replicate the issue.

If the issue is replicable, please let me know how to reproduce it so I can consult our compatibility team.

Best regards,
Osama

September 1, 2024 at 10:20 am #16128711

jovicaM

Hi Osama,

Thank you for your response.

I need that issue sorted in my environment, not any other.

I have many translations in my environment, 5 languages.
Vanilla environment test is pointless.

Issue is clearly there, as you can see it on the page that I supplied.

Kind regards,

Jovica

September 1, 2024 at 10:41 am #16128739

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Jovica,

I understand, but if the issue is a compatibility issue, we need to isolate the issue on a fresh installation.

If the issue didn't happen on the fresh installation, I'd ask for access details to your site to debug the issue on your site and consult our 2nd tier support team if needed.

Thanks for your understanding

Best regards,
Osama

September 1, 2024 at 10:51 am #16128752

jovicaM

Hi Osama,

I installed maps maker pro about 4 days ago and created a map with three markers.
I translated the map and markers and it worked fine.

I added few more markers and maps, translated it all and issue appeared.

So, it was not on fresh install.

I am not sure it is a compatibility issue on the back of that.

Kind regards,

Jovica

September 1, 2024 at 10:53 am #16128755

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Jovica,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

September 1, 2024 at 11:11 am #16128766

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Jovica,

Thanks for the access details. Please go to the hidden link">German map page and check if the first entry (Buzet) works correctly.

Best regards,
Osama

September 1, 2024 at 11:38 am #16128893

jovicaM

Thanks Osama,

That is great!

What about other languages?

What do I need to do to get those working?

Kind regards,

Jovica

September 1, 2024 at 11:45 am #16128898

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Jovica,

Please go to WPML-> String Translation, search for the destination URLs, and ensure they are translated correctly.

After that, please clear the site cache and check the maps on the front end.

Best regards,
Osama

September 1, 2024 at 7:17 pm #16129466

jovicaM

Hi Osama,

Thanks for that.

When I look at Maps Maker related strings, it all looks fine, it's all translated.

Here's the screenshot of destination links.

What am I looking for?

Kind regards,

Jovica

Screenshot 2024-09-02 071406.jpg
September 2, 2024 at 9:12 am #16130687

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Jovica,

Please make sure that the translation is correct. When I checked the German URL, the slug wasn't the correct one.

I Updated the first URL (Buzet) in all languages, please check if it works correctly.

Best regards,
Osama

September 2, 2024 at 9:22 am #16130712

jovicaM

Hi Osama,

Thank you for your help.

Yes, Buzet URL is now correct accross all the languages.

However, incorrect url was not the problem, the problem was that the map would always show markers in orginial language (English). That is why I never had a chance to discover incorrect URL in the Buzet marker.

However, Map now works as expected and all the markers are showing translated version when languages are switched.

That is a good news, and I want to know how did you fix it so that I can do that if it ever happens again. Updating 1 marker incorrect URL does not sould like fix that would fix overall problem, unless I am missing something.

Kind regards and thanks for your help.

Jovica

September 2, 2024 at 9:28 am #16130725

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Jovica,

I updated the marker URL and cleared the WPML and site cache. After that, I regenerated the MO files from WPML-> Support-> Troubleshooting.

Best regards,
Osama

September 3, 2024 at 2:35 am #16133715

jovicaM

Thank you for your help, Osama, very much appreciated!

Cheers,

Jovica