Portfolio items translation

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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 4 replies, has 1 voice.

Last updated by Osama Mersal 20 hours, 9 minutes ago.

Assisted by: Osama Mersal.

Author	Posts
April 7, 2025 at 12:35 pm #16904241
luciaA-3	Background of the issue: I'm trying to create an automatic translation of portfolio items on my site hidden link using WPML. Symptoms: I get this error: 'Sent for translation WPML cannot send some of the content to translation. Some of the content that you selected for translation includes fields that are encoded. Translators will not be able to work on this kind of content, so we removed it from the job. To fix this problem, please contact our support team and describe this issue. Open support ticket' and the job does not get created. Questions: How can I fix the issue with encoded fields preventing translation? What steps should I take to successfully create a translation job for portfolio items?
April 7, 2025 at 12:35 pm #16904246
luciaA-3	I cannot change the database type on my server.
April 9, 2025 at 10:11 am #16912427
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned. This may be related to the following ticket. So please try the workaround suggested there after a full site backup and make sure the issue exists or not. https://wpml.org/forums/topic/wpml-cannot-send-some-of-the-content-to-translation-5/#post-16314368 -- Thanks! Bigul
April 10, 2025 at 11:18 am #16918035
luciaA-3	Unfortunatelly this didn't help. My XML config also has come configs for image hotspots. <wpml-config> <shortcodes> <shortcode> <tag>fusion_image_hotspots</tag> <attributes> <attribute>image</attribute> </attributes> </shortcode> <shortcode> <tag>fusion_image_hotspot_point</tag> <attributes> <attribute>long_title</attribute> <attribute encoding="base64">long_text</attribute> </attributes> </shortcode> <!-- fusion_button --> <shortcode> <tag>fusion_button</tag> <attributes> <attribute type="link">link</attribute> <attribute>title</attribute> <attribute encoding="base64">dynamic_params</attribute> </attributes> </shortcode> <!-- fusion_imageframe --> <shortcode> <tag>fusion_imageframe</tag> <attributes> <attribute encoding="base64">dynamic_params</attribute> </attributes> </shortcode> </shortcodes> </wpml-config> I can add a language version to portfolio items from the WP Protfolios page, but not directly from the WPML plugin
April 13, 2025 at 1:04 pm #16926435
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I'm Osama from WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please back up your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama