Previous Ticket Didn't Go Through?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is seeking support for their site and has not received a response to their previous support ticket.
Solution:
If you're experiencing issues with not seeing updates for the WPML Multilingual CMS plugin, we recommend you log into your site’s admin area, navigate to the Plugins page, and click to update the WPML Multilingual CMS (core) plugin. Updates can take up to 24 hours to reach all sites. If you don’t see the update immediately, please check again later.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 5 replies, has 1 voice.

Last updated by Lucas Vidal de Andrade 1 month ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
April 17, 2025 at 8:55 pm #16945886
benR-25	Background of the issue: I am trying to get support for my site hidden link. I submitted a ticket last week but haven't received a response. Symptoms: I haven't heard back regarding my previous support ticket. Questions: Did you get my previous ticket last week?
April 21, 2025 at 5:46 am #16950643
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. I do not see any other ticket under your account, you can continue in this one or open a new chat and we will be glad to help. Regards, Drazen
April 22, 2025 at 6:22 pm #16956955
benR-25	Which is the correct string to update for new version release of the WPML plugin of the below? wpml-media-translation sitepress-multilingual-cms wpml-string-translation This is in follow up of this: https://wpml.org/changelog/2025/04/wpml-4-7-3-security-patch/?utm_source=at&utm_medium=emails&utm_campaign=wpml-4-7-3
April 22, 2025 at 8:39 pm #16957288
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, I'm not sure if I'm following. The link doesn't mention updating any string. It's about updating the plugin itself. "To update, log into your site’s admin, go to the Plugins page, and click to update the WPML Multilingual CMS (core) plugin. It can take up to 24 hours for an update to reach all sites. If you don’t see this update on your site, please check again a bit later." Let me know if this answers your question.
April 22, 2025 at 9:04 pm #16957296
benR-25	Hello! Thank you for your response. What I'm asking is there are multiple kinds of WPML plugins in our multiple sites. Which of the below type should be updated using the above instructions? wpml-media-translation sitepress-multilingual-cms wpml-string-translation Thank you for your assistance.
April 23, 2025 at 11:58 am #16959511
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, It's the sitepress-multilingual-cms one, the main plugin. Please let me know if you have any questions about the update process. Regards, Lucas