Refund request

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client requested a refund for the WPML Multilingual CMS plan due to a compatibility issue with their current theme, which affects the layout after translation.
Solution:
We provided a link for the refund process: https://wpml.org/purchase/refunds/. Additionally, we offered assistance to resolve the compatibility issue and suggested checking our list of officially compatible themes: https://wpml.org/theme/.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 1 week, 2 days ago.

Assisted by: Andrey.

Author	Posts
February 17, 2026 at 8:36 pm #17830414
zakariaaG-2	Hello, I would like to request a refund for our recent purchase of the WPML Multilingual CMS plan. We encountered a compatibility issue with our current theme that is affecting the layout after translation (Here are screenshots: hidden link). Please let us know the next steps. Thank you for your assistance. Best regards, Zakaria
February 17, 2026 at 10:54 pm #17830518
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Hello Zakaria, You can request a refund using the following link: https://wpml.org/purchase/refunds/ If you would prefer to try resolving the issue first, feel free to share more details about the problem you’re experiencing, including what you have already tried. I’ll be happy to assist you further. Also, if you’re considering switching themes, you can review our list of officially compatible themes here: https://wpml.org/theme/ Let me know how you’d like to proceed.