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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's website is not fully translated into Arabic. Issues include untranslated homepage popups, category and brand blocks not linking to the Arabic version, untranslated main primary menu, mega menu, and footer menus, listing pages not showing filters and sorting in Arabic, brand-wise listings not redirecting properly, and cart, checkout, register, and login pages containing English words.
Solution:
We are currently addressing these issues in an existing support ticket. We recommend continuing to follow the guidance provided there to keep all updates consolidated.

If this solution becomes irrelevant due to updates or does not apply to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 0 voices.

Last updated by Andrey 3 weeks, 4 days ago.

Assisted by: Andrey.

Author Posts
October 20, 2025 at 9:01 am #17498581

jointP

Background of the issue:
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Symptoms:
The site is not translated as expected. Specific issues include: the homepage popup, category and brand blocks not linking to the Arabic version, the main primary menu, mega menu, and footer menus not translated, listing pages not showing filter and sorting in Arabic, brand-wise listings not redirecting properly, and cart, checkout, register, and login pages containing English words. Overall, the site has English keywords.

Questions:
Why is the homepage popup not linking to the Arabic version?
Why are the category and brand blocks not linking to the Arabic version?
Why are the main primary menu, mega menu, and footer menus not translated?
Why are the listing pages not showing filter and sorting in Arabic?
Why are brand-wise listings not redirecting properly?
Why do the cart and checkout pages have English words?
Why do the register and login pages have English words?
Why does the overall site have English keywords?

October 20, 2025 at 1:41 pm #17499804

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

We’re already assisting you through the support ticket you opened earlier:
https://wpml.org/forums/topic/site-not-translated-2/

Please continue following the guidance provided there so we can keep all updates in one place.