Background of the issue:
I attempted to locate the translated Spanish version of the site. After reconnecting the WPML account, I found that all Spanish-language sites had gone missing. The issue can be seen at hidden link.
Symptoms:
The translated Spanish sites are missing after reconnecting the WPML account. I expected to see the translated Spanish site but instead, I am concerned about the fees already charged if the Spanish site cannot be recovered.
Questions:
What is the reason behind the missing Spanish-language sites?
How can I recover the translated Spanish sites?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
The translations are saved inside the translation memory of the Advanced Translation Editor.
If you open a Spanish translation inside the Advanced Translation Editor, you should see that it auto-completes the translations, unless the original content was changed in the meantime.
You can also go to WPML > Translation Management > Dashboard and send the pages and posts again for automatic translation into Spanish, and you should only get charged for segments that have changed on the original content since translating it the last time.
Actually, a few days ago, due to some reasons, this website was reverted from a WordPress multilingual site setup back to a single-language site. We used the UpdraftPlus plugin to restore a previous backup of the WordPress site from a time when WPML was not yet being used.
Do you think that after installing the WPML plugin and connecting the WPML account on this restored website, we might still be able to recover the Spanish translated content? The original English content remains unchanged.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Yes, you can test this by sending one of the pages that was translated earlier again to translation from WPML > Translation Management > Dashboard. Assign the job to yourself, then access the job at WPML > Translations.
You should now see the old translations on the Advanced Translation Editor.
Note that this will only work if the site uses the identical language setup as it used to do earlier.
Andreas, following your instructions, I found the corresponding interface (as shown in the screenshot). However, all the translated Spanish pages, posts, and products are missing. (The billing amount for translating these pages, posts, products, etc., is 99 Euros.)
I have analyzed the reasons for their disappearance:
I changed the URL structure of the multilingual site from a subdirectory to a subdomain. For example: the original abc.com/es/ was changed to es.abc.com.
There was no backup of the database for the previously translated Spanish site, and the current site was restored from a backup made before I started translating into Spanish. I’m not sure if this factor will affect the restoration of the Spanish site.
Do you think there is still a way to restore the Spanish site now?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The reason is:
"...the current site was restored from a backup made before I started translating into Spanish."
If you use a backup that has no translation, then this is expected.
Anyhow, the old Spanish translations are saved inside the translation memory of the WPML Translation Editor. You will only need to send the pages again for translation from WPML > Translation Dashboard.
You should not get charged any credits, as long as the original content has not changed since you translated it earlier.
