Tags translation are not OK

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Supporter timezone: America/Argentina/Buenos_Aires (GMT-03:00)

This topic contains 6 replies, has 1 voice.

Last updated by Otto 1 month, 2 weeks ago.

Assisted by: Otto.

Author	Posts
April 30, 2025 at 6:51 am #16981795
julienc-54	Background of the issue: I mainly use automatic "tag sync" proposed by WPML to sync the tags for my 2600+ products on my site hidden link. Symptoms: Tags for the page hidden link are incorrect. In French, the tags are 'aile, automobile', but in English, they are 'sea, sun', which seem to belong to another work. Questions: Is there a way to make a resync without having to do it manually for each one?
April 30, 2025 at 5:24 pm #16985046
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned. Please try the following troubleshooting steps after a full site backup{mandatory} and make sure the issue exists or not. 1) Upgrade to the latest version of WPML (4.7.4 series). You may have to visit Plugins>>Add New>>Commercial tab and click on the Check for updates button to get the WPML automatic upgrade links of the latest version. This step will help us refresh the installer caches. 2) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page) 3) On the Troubleshooting page, please click on the following options of the Clean up section. Wait for confirmation of processing after each one. - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment - Cleanup and optimize string tables 4) Clear all types of caches -- Thanks! Bigul
May 2, 2025 at 5:40 am #16987909
julienc-54	I did all of it, but problem remains
May 3, 2025 at 5:26 am #16991374
julienc-54	I found that some XLIFF have tags translation inside, and others don't. As I cannot join XLIFF file, I cannot show you. I checked WPML Settings tags are set to translatable. <trans-unit resname="product_cat" restype="string" datatype="html" id="t_2990" extradata="{"unit":"Product Cat","type":"text","group":"Main Content\/Taxonomies","group_id":"Main_Content-0\/Taxonomies-0"}"> <source>Produits pharmaceutiques</source> <target>Pharmaceutical products</target> </trans-unit> <trans-unit resname="product_tag" restype="string" datatype="html" id="t_2508" extradata="{"unit":"Product Tag","type":"text","group":"Main Content\/Taxonomies","group_id":"Main_Content-0\/Taxonomies-0"}"> <source>asiatique</source> <target>mustache</target> </trans-unit> <trans-unit resname="product_tag" restype="string" datatype="html" id="t_2338" extradata="{"unit":"Product Tag","type":"text","group":"Main Content\/Taxonomies","group_id":"Main_Content-0\/Taxonomies-0"}"> <source>barbe</source> <target>mustache</target> </trans-unit> <trans-unit resname="product_tag" restype="string" datatype="html" id="t_2359" extradata="{"unit":"Product Tag","type":"text","group":"Main Content\/Taxonomies","group_id":"Main_Content-0\/Taxonomies-0"}"> <source>bouteille</source> <target>mustache</target> </trans-unit> In this file, my translation is bad, but I can translate the tags. In a lot of other files, I don't have them. All of my product have tags. How should I go ?
May 5, 2025 at 1:51 pm #16996579
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello, I apologize for the delay in responding. I will take care of this ticket; the reply time will be shorter now. First, apply this suggestion: https://wpml.org/errata/translating-many-taxonomy-terms-in-a-taxonomy/?utm_source=chatgpt.com Then try this: • ❌ Please make a full website backup before proceeding ❌ • Go to WPML → Taxonomy Translation → Choose “Product tags” → Hierarchy Synchronization → click “Update taxonomy hierarchy”. This forces WPML to re‑assign every tag across languages. • Next, open WPML → Support → Troubleshooting and run “Synchronize post taxonomies” for Products. • Purge server/Site‑cache and resave permalinks. • Bulk update others via WooCommerce → WooCommerce Multilingual → Products → “Synchronize”. Best Regards, Otto
May 13, 2025 at 5:27 am #17025063
julienc-54	I don't have - Hierarchy Synchronization in : • Go to WPML → Taxonomy Translation → Choose “Product tags” I don't have neither: • Bulk update others via WooCommerce → WooCommerce Multilingual → Products → “Synchronize”. Other steps are done
May 13, 2025 at 12:37 pm #17027519
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello, Thanks. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I'll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. Best Regards, Otto

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