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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 7 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 3 months ago.

Assisted by: Osama Mersal.

Author Posts
September 11, 2024 at 8:08 am #16164858

markB-105

One last thing, I was wondering if you can help me (since we already have the staging site) with the last problem that we are having regarding translated reviews.

Problem: We already translated the review strings into English, but still the reviews are not showing on product single pages, see here:

hidden link

I really hope you can help me out!

September 11, 2024 at 8:11 am #16164863

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

The review appears correctly on the staging site. Please check the English product reviews tab. (hidden link)

I think the issue happens because of the review plugin you use.

Best regards,
Osama

September 11, 2024 at 8:40 am #16165159

markB-105

Hey Osama,

Thanks for your reply.

I still see the reviews in Dutch and not English: hidden link

Can you please take a look if we can somehow make the reviews working with the plugin I'm using? We really need to show the reviews on the product pages, I already searched for a solution on the internet for the last week, but can not find any.

September 11, 2024 at 8:48 am #16165187

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) I translated the first review via hidden link">String Translation, and it appeared correctly on the front end. Please check the first review of the hidden link">English product.

2) The plugin you use is not officially compatible with WPML. Please check our compatibility list here.

Kindly check with the plugin's support team if it supports multilingual reviews.

Best regards,
Osama

September 11, 2024 at 9:28 am #16165465

markB-105

Hey Osama,

Thanks again!

WPML is saying it's not compatible, while villatheme is saying it is compatible ...

I tried to contact villatheme about it, but they are not really helpful. Thus, I don't know what I can do more to make it working.

Is there any way you can help me out, to have a look what is causing the issue?

September 11, 2024 at 9:41 am #16165591

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please check with the VillaTheme support team, as they claim that their plugin is compatible with WPML.

If they say it's our issue, I'll create a sandbox site to reproduce the issue there.

Best regards,
OSama

September 20, 2024 at 5:13 pm #16203882

markB-105

Hey Osama,

Thanks again for all your support! I contacted VillaTheme, and we fix the show up of the translated reviews.

There is only one small thing: one part of the review is translating the review title, apart in the string translation WPML setting. However, the string only show up there after we UPDATE the review again.

I asked if there is a workaround to import/show all these strings in once in strings, so we can translate them all in once. However they say I need to open all the reviews one by one and click update button. But we have more than 500 product reviews.

Do you know a workaround how we can import all these review titles strings at once? There must be a way ...

I hope you can help me.

Our staging site is still active with your temp login link.

I also added the conversation with villatheme

hidden link

September 21, 2024 at 12:07 pm #16204814

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'm afraid this might be the workaround for translating the reviews while using this plugin.

Sorry for the inconvenience

Best regards,
Osama

The topic ‘[Closed] Translate Product Reviews’ is closed to new replies.