[Resolved] Translation cannot be completed

Thank you for contacting WPML support.

Please upload a screenshot of what you see under WPML → Support → Advanced Translation Editor → Error Logs.

Does the same issue exist with a newly created post? What are the results if you temporarily deactivate all plugins except WPML?

Remember to back up your database first before you proceed.

Thank you for your feedback.

I’ve checked the specific translation job for this post and noticed that it contains custom CSS code, for example:

<style>
  .hero-container {
    width: 100%;
    max-height: 800px; /* pas aan naar wens */
    overflow: hidden;
    position: relative;
  }

  .hero-container img {
    width: 100%;
    height: auto;
    display: block;
    object-fit: cover;
    object-position: center;
  }
</style>

I recommend removing all custom CSS and HTML from this post, then updating the post and trying to complete the translation again.

It’s generally best to place CSS at the theme level (in your theme’s stylesheet or through the Customizer) to prevent potential issues with translations and page rendering.

Thank you for your feedback.

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Thank you for your feedback.

I recommend duplicating that specific post and then trying to complete the translation for the duplicated version.

If you are still unable to finish the translation, it likely means the original post contains some content that is being sent to the translation editor but should not be included.

In that case, I would suggest reviewing the post again and testing by removing all custom HTML or CSS (or other unexpected content). Based on what I saw earlier, the issue may stem from multiple sections of the post.

As another troubleshooting approach, you can test this on the duplicated post. If the duplicate still has the same problem, try removing content section by section and attempt to complete the translation after each change. This will help identify exactly which part of the post is causing the issue.

Here is the process:
1. Remove one section from the duplicated post and update the post.
2. Try to complete the translation.
3. If the issue persists, remove the next section and update the post again.
4. Test the translation once more.

By following these steps, you should be able to pinpoint which specific section is causing the problem and determine whether it contains any extra or unexpected data.

I hope this helps.

Sure, no worries — take your time. The support ticket will remain open for a while.

Have a great week.