translation correct in backend, but not working on front end.

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Supporter timezone: Africa/Cairo (GMT+02:00)

Tagged: Exception

This topic contains 9 replies, has 0 voices.

Last updated by Osama Mersal 1 day, 11 hours ago.

Assisted by: Osama Mersal.

Author	Posts
January 26, 2025 at 11:52 am #16634972
milcoP	Background of the issue: I am trying to ensure that my translations are working correctly on my website, hidden link. The translations appear correct in the backend and in the Advanced Translation Editor. Symptoms: The translations are not working on the front end, specifically for the Home page, while other pages work fine. Questions: Why are the translations not appearing correctly on the Home page? What steps can I take to resolve the translation issue on the front end?
January 27, 2025 at 10:03 am #16636820
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please try the following steps: 1- Edit the page in the default language 2- Add "V2" to the page's title 3- Click the update button 4- Delete the "V2" and update the page 5- Click the "Spinning Arrows" icon to open the editor 6- Complete the translation 7- Clear the cache and check the translated page on the front end Best regards, Osama
January 27, 2025 at 12:18 pm #16637596
milcoP	yes, that worked, what can that be? it happened after we changed some translations manually. Any idea?
January 27, 2025 at 12:44 pm #16637746
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, It could be a stuck translation. These steps are meant to force the translation job to update and refresh any stuck translations. Best regards, Osama
January 27, 2025 at 9:02 pm #16639325
milcoP	Ok, thank you. But now i see all different laguages of reviews on the page. Any idea what i can do about that?
January 28, 2025 at 8:02 am #16640212
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please let me know what you mean by "I see all different languages of reviews on the page". Kindly share screenshots to help me understand better. Thanks, Osama
January 28, 2025 at 9:02 am #16640396
milcoP	hidden link see image. This is on the English page. 1 is Turkish, 2 is Portuguese And only on the Dutch home page all the testimonials are Dutch. And all the other languages they are mixed.
January 28, 2025 at 9:16 am #16640457
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please make sure that the testimonials are translated into all languages. After that, check the section on the English page. Best regards, Osama
January 28, 2025 at 10:55 am #16641066
milcoP	see image. all testimonials are translated to all languages. and it is still not working properly on the english pages.
January 28, 2025 at 10:58 am #16641228
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama